Assistant Store Manager
CNG Holdings, Inc.
full-time
Posted on:
Location Type: Office
Location: Portage • Missouri • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Serve and educate customers on the product portfolio by presenting all options for products and/or services to customers that meet their needs
- Escalate issues to the store manager, District Director of Operations (DDO), and corporate office if unable to resolve the issue directly with the customer
- Answer telephone inquiries in response to general questions, customer applications, requests, or other issues
- Perform outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and district or region volume expectations
- Respond professionally and accurately to customers, explaining possible solutions and ensure the customer feels supported and valued
- Interact with customers, using active listening skills, to confirm or clarify information and diffuse customer complaints
- Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer, and other cash handling requirements
- Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies
- Perform customer verifications to validate information presented
- Process all transactions accurately and per company policy, including but not limited to loans, check cashing, and Net Spend
- Comply with federal and state regulations and Company policies and procedures
- Complete compliance trainings and quarterly I Agree timely
- Other duties as assigned
Requirements
- High school diploma, GED, or equivalent experience
- 1+ years of experience with sales, customer service, and/or cash handling preferred
- Strong customer service, active listening, and verbal and written communication skills
- Proficient in Microsoft Office programs
- Ability to multitask, prioritize, and work in an autonomous environment
- Must have own personal reliable transportation in compliance with published policy and procedure
- Ability and willingness to consistently live and embrace our core values of accountable, inclusive, transparent, and focused
Benefits
- N/A 📊 Resume Score Upload your resume to see if it passes auto-rejection tools used by recruiters Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
cash handlingcustomer servicesalestransaction processingcompliance trainingcustomer verification
Soft skills
active listeningverbal communicationwritten communicationmultitaskingprioritizationproblem-solving
Certifications
high school diplomaGED