Assistant Store Manager
CNG Holdings, Inc.
full-time
Posted on:
Location Type: Office
Location: Beloit • Wisconsin • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Serve and educate customers on the product portfolio by presenting all options for products and/or services to customers that meet their needs
- Escalate issues to the store manager, District Director of Operations (DDO), and corporate office if unable to resolve the issue directly
- Answer telephone inquiries in response to general questions, customer applications, requests, or other issues
- Perform outbound customer sales, courtesy, and collection calls in accordance with federal regulations and store operating procedures
- Respond professionally and accurately to customers, explaining possible solutions
- Interact with customers, using active listening skills, to confirm or clarify information and diffuse complaints
- Handle and count currency, cash, and coins to include managing a cash drawer and cash handling requirements
- Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies
- Perform customer verifications to validate information presented
- Process all transactions accurately and per company policy, including loans and check cashing
- Comply with federal and state regulations and Company policies and procedures
Requirements
- High school diploma, GED, or equivalent experience
- 1+ years of experience with sales, customer service, and/or cash handling preferred
- Strong customer service, active listening, and verbal and written communication skills
- Proficient in Microsoft Office programs
- Ability to multitask, prioritize, and work in an autonomous environment
- Must have own personal reliable transportation in compliance with published policy and procedure
- Must maintain a valid Driver’s License and valid Automobile Insurance while employed by the company
- Ability and willingness to consistently live and embrace our core values of accountable, inclusive, transparent, and focused
Benefits
- Commitment to hiring and retaining a diverse workforce
- Equal Opportunity/Affirmative Action-Employer
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
cash handlingcustomer servicesalestransaction processingcustomer verificationcomplaint resolutionmultitaskingprioritization
Soft skills
active listeningverbal communicationwritten communicationproblem-solvingautonomyaccountabilityinclusivenesstransparencyfocus
Certifications
high school diplomaGEDvalid Driver’s Licensevalid Automobile Insurance