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About the role
Key responsibilities & impact- Assess changes to be made to systems as a result of new products and services, and process modifications to the communications to the Consumer/Business customers
- Recommend enhancements/modifications to existing applications or new acquisitions to meet business needs
- Analyse and evaluate business solutions by working with vendors, consultants, sponsors and multi-functional teams
- Act as the primary interface between the operational representatives and the system integrators and/or solution providers
- Deliver accurate, timely & cost effective project documentation as per project methodology.
Requirements
What you’ll need- Business analytical skills for gathering and developing detailed business requirements in Agile Methodologie
- Effective communication skills (e.g. develop clear & effective business and system requirements documents and Use Cases for Customer Communication Engine flows).
- Strong team player; ability to facilitate, negotiate and work within a multi-domain team environment; ability to work in an environment where change is prevalent.
- High aptitude for understanding and working within web based areas and new state of the art tools (Agile tools)
- Understading and experienced with the essential technology related to customer communications (Ability to navigate into Database, Ability to create XML, Understanding of Content Development (HTML) and the different communication channels (Email, SMS Push NOtification, ...)
- Strong interpersonal skills, customer focus and team player required to work in a dynamic iterative environment
- Problem solving and negotiation skills for developing solutions, setting timelines for deliverables and managing priorities
- Excellent listening skills- quickly understands the needs of the internal/external customers and proposes appropriate solutions to meet those needs
- Self motivated & adaptable to change
- Familiar with Confluence; JIRA a must have
- Bilingual ( English and French)
- Knowledge of CCE functionalities
- Programing knowledge an asset
- Previous experience/knowledge of the Bell systems environment.
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Cnexia Website LinkedIn All Job Openings 1001 - 5000 employees Founded 2021 🤝 B2B 🤖 Artificial Intelligence 🔒 Cybersecurity B2B
- Artificial Intelligence
- Cybersecurity Cnexia is a Canada-based services company combining large-scale customer service operations with in-house information technology and support functions. The firm operates contact-center-style customer support, loyalty and sales programs and also houses technology teams focused on cybersecurity, network and systems engineering, web and mobile application development, data science and artificial intelligence. Cnexia employs thousands of staff across customer service, tech and support roles and positions itself as a partner helping organizations improve how they communicate and deliver services. Technical Product Owner Job not on LinkedIn 🔥 3 minutes ago 🇲🇦 Morocco – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚒️ Technical Product Manager (TPM) 🗣️🇫🇷 French Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Assess changes to be made to systems as a result of new products and services, and process modifications to the communications to the Consumer/Business customers
- Recommend enhancements/modifications to existing applications or new acquisitions to meet business needs
- Analyse and evaluate business solutions by working with vendors, consultants, sponsors and multi-functional teams
- Act as the primary interface between the operational representatives and the system integrators and/or solution providers
- Deliver accurate, timely & cost effective project documentation as per project methodology. 🎯 Requirements
- Business analytical skills for gathering and developing detailed business requirements in Agile Methodologie
- Effective communication skills (e.g. develop clear & effective business and system requirements documents and Use Cases for Customer Communication Engine flows).
- Strong team player; ability to facilitate, negotiate and work within a multi-domain team environment; ability to work in an environment where change is prevalent.
- High aptitude for understanding and working within web based areas and new state of the art tools (Agile tools)
- Understading and experienced with the essential technology related to customer communications (Ability to navigate into Database, Ability to create XML, Understanding of Content Development (HTML) and the different communication channels (Email, SMS Push NOtification, ...)
- Strong interpersonal skills, customer focus and team player required to work in a dynamic iterative environment
- Problem solving and negotiation skills for developing solutions, setting timelines for deliverables and managing priorities
- Excellent listening skills- quickly understands the needs of the internal/external customers and proposes appropriate solutions to meet those needs
- Self motivated & adaptable to change
- Familiar with Confluence; JIRA a must have
- Bilingual ( English and French)
- Knowledge of CCE functionalities
- Programing knowledge an asset
- Previous experience/knowledge of the Bell systems environment. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs AI Technical Product Manager 🕒 March 24 YOOBIC 201 - 500 ☁️ SaaS 🤝 B2B 🛒 Retail Website LinkedIn All Job Openings AI Tech Product Manager at YOOBIC rapidly prototyping AI-powered product ideas for frontline employee experience platform. Collaborating with teams for product development and validation. 🇲🇦 Morocco – Remote 💰 $50M Series C - YOOBIC on 2021-07 ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚒️ Technical Product Manager (TPM) View More Technical Product Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs
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Hard Skills & Tools
business analytical skillsAgile methodologydatabase navigationXML creationHTML content developmentcustomer communication technologiesproblem solvingnegotiation skillsprogramming knowledgeBell systems environment knowledge
Soft Skills
effective communicationteam playerfacilitation skillsadaptability to changecustomer focusinterpersonal skillslistening skillsself-motivationability to work in dynamic environmentsability to manage priorities