Senior Client Services Representative

Cnect

Supports financial professionals (Registered Representatives) with their day-to-day investment practice. Responsible for maintaining client relationships, scheduling appointments, and processing client transactions.

Posted 6/26/2026full-timeAtlanta • 🇺🇸 United StatesSenior💰 $22 - $29 per hourWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

client paperwork preparationtrade entryclient illustrationsgraphschartsreportstime managementattention to detailmulti-taskingworkflow management

Soft Skills

excellent written communicationexcellent verbal communicationorganization skillsself-starterteamworkindependenceprofessional attitudepositive demeanortrustworthinesslistening skills

Tools & Technologies

Microsoft OfficeAdviceWorksSmartWorksRedtail

Certifications & Qualifications

High School DiplomaGEDLife Insurance LicenseAccident & Health Insurance LicenseFINRA Series 6FINRA Series 7FINRA Series 66FINRA Series 63FINRA Series 65

Industry Keywords

FINRA guidelinesregistered sales assistantclient servicefinancial servicesbankingclient communicationcompliance guidelinesclient financial reviewproactive outreachclient events

About the role

Key responsibilities & impact

Act as a liaison between the registered representatives and their clients while following FINRA guidelines as a registered sales assistant.
Answer phones, schedule appointments, and prepare materials for client meetings.
Aid registered representatives in preparing client illustrations, graphs, charts, reports, etc. for registered representative presentations and appointment with clients.
Prepare and complete client paperwork and follow up tasks to support registered representative.
Aid registered representatives in entering trades instructed by a client or a registered representative on behalf of a client, but at no time suggest sales or purchase strategies nor recommendations to a client or prospect and never act as the registered representative on any client account.
Spend time with clients on the phone, via virtual visits and in person to ensure client service level needs.
Set client financial review meetings based on client service level agreement & prepare follow up meetings based on needs.
Organize Client events and follow up tasks.
Maintain an organized filing system following compliance guidelines.
Conduct proactive outreach to clients and registered representatives on time sensitive activities (e.g., RMDs, Client’s Quarterly/Annual Reviews).
Assume ownership of inquiries and requests; communicate with internal Cetera departments to ensure clients’ expectations for timely service delivery are met.
Educate clients on account services, capabilities, and new technology.
Complete required corporate training on new technologies and follow implementation guidelines.
Maintain compliance guidelines, client communication notes in AdviceWorks/SmartWorks and Redtail while following Cetera standards in a timely manner.
Work with Advisor through weekly meetings to help maintain Advisors Business Plan process, tasks, marketing and client communication expectations and follow up processes.

Requirements

What you’ll need

High School Diploma or GED
Some licensing, which may include Life, Accident & Health Insurance License, FINRA Series 6 or 7, & 66 (or 63/65 combo)
Experience in an administrative or customer service role
Strong time management skills
Excellent written and verbal communication skills
Proficient in Microsoft Office tools (Word, Excel & PowerPoint) and ability to learn new programs
Previous experience in assisting Registered Representatives/Financial Advisors (nice to have)
Financial services and/or banking background (nice to have)
Bachelor's degree (nice to have)
Attention to detail, excellent organization skills, ability to multi-task and produce timely results in a fast-paced work environment (nice to have)
Able to manage own workflow and priorities, and can accommodate unexpected requests or needs from Advisors (nice to have)
Self-starter, productive, works well with a team and independently (nice to have)
Professional and positive attitude, friendly demeanor both in-person and by telephone (nice to have)
Trustworthy; uses discretion with confidential information (nice to have)
Listens well to instruction and consistently retains details (nice to have)

Benefits

Comp & perks

Inclusive health, dental, vision and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship.
Easy access to mental health benefits to meet our team members and their families where they are.
20 plus days of paid time off (PTO), paid holidays, and 2 paid wellness days to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities.
401(k) Savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years.
Paid parental leave to support all team members with birth, adoption, and foster.
Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more.
Employee Assistance Program (EAP), LifeLock, Pet Insurance and more.