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Patient Care Navigator
CnectPatient Care Navigator supporting Kidney Care Management program for patients with chronic kidney disease. Conducting outreach, education, and care coordination in a hybrid role located in Indianapolis, IN.
About the role
Key responsibilities & impact- Conduct outreach and cold-call patients to introduce and enroll them in the program
- Complete monthly check-in calls to monitor patient progress and support care plans
- Perform ED follow-up calls to ensure continuity of care post-discharge
- Provide patient education and coaching to support self-management and clinical goals
- Assist with scheduling appointments (nephrology, imaging, transplant coordination)
- Identify patient needs and coordinate referrals (e.g., Social Work for SDOH barriers)
- Support patients with: Transportation coordination, Visit preparation (questions, expectations), Access to community and government resources
- Document all patient interactions and maintain accurate records
- Collaborate closely with a multidisciplinary care team
- Participate in program evaluation and process improvement efforts
Requirements
What you’ll need- High school diploma or equivalent required; Bachelor’s degree preferred
- Experience working with patients with chronic or behavioral health needs
- Experience in a multidisciplinary care setting
- Experience in kidney care is preferred
Benefits
Comp & perks- Health insurance
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
patient educationcoachingcommunicationcollaborationorganizationoutreachmonitoringsupportcoordinationprocess improvement
Certifications
high school diplomaBachelor’s degree