Operations

• Knowledge and experience around Advisory Operations and/or Fee For Service plans while providing quality customer service to internal and external customers
• Responsible for mid to high level escalations partnering with department leadership to resolve issues with clients / Advisors.
• Provide operational procedures to the advisors to ensure accuracy of the sales process.
• Responsibility of meeting team SLA’s around production queues, report generations and audits.
• Lead and support new product or program roll-outs. Collaborate with team and internal partners all the while communicating concerns, risk and recommendations to Leadership.
• Become a subject matter expert on the Cetera Advisory platforms, including proposal tools, trading tools and performance tools.
• Understanding the relationship between different clearing firms and ability to assist in different clearing firms.
• Processing requests for trading of accounts, manager updates, and account closures
• Shared responsibility in reporting and tracking Department Metrics, Reports and tasks.
• Partner with Leadership around workflow and production management.
• Become competent in Docupace, NetX360, Adviceworks, MAA, Salesforce and Smartworks.
• Other duties as assigned.

Specialty Operations Team Lead

Senior Trade Operations Analyst

Talent Operations Director – TA and Workforce Strategy

Manager, Facilities Operations Commissioning

Construction Operations Manager

Director of Operations