Operations

• Work closely with operations to draft, edit and polish key operational communications.
• Work closely with key stakeholders to implement comprehensive communications strategies, plans, timelines and materials related to key initiatives.
• Ensure messaging meets the needs of intended audiences through positioning, appropriate use of business acumen, level of detail and delivery methods.
• Develop various forms of communications such as news and informational articles, job aids, quick reference guides, client correspondence, presentations and other content.
• Manage parallel requests in an organized fashion ensuring timely completion of each phase of the process.
• Perform activities involved in the preparation of communications, such as participation in team meetings, conferences and events, interviewing subject matter experts, and conducting research.
• Ensure that completed projects/materials are approved according to company processes and guidelines.
• Serve as backup and support to Manager, Communications and Change Management as needed.
• Complete other duties as assigned.

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