User Adoption Specialist – Operations

CNE Christian Foundation

User Adoption Specialist driving user adoption strategies for InterVarsity’s student data app. Collaborating with teams to enhance tech engagement among ministry staff.

Posted 4/28/2026contractRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Be a maturing disciple of Jesus Christ: growing in love for God, God's Word, God's people of every ethnicity and culture, and God's purposes in the world
Pursue growth in user adoption methodology, adult learning principles, and field ministry dynamics relevant to InterVarsity’s campus staff context.
Conduct a baseline assessment of field staff readiness, data literacy, and existing workflow habits across pilot regions before the summer pilot opens.
Collaborate with the project team to define the specific in-app action that constitutes a staff member’s first meaningful win.
Design differentiated onboarding pathways for Campus Staff Ministers, student leaders, and Area Directors.
Identify and equip 2–3 Peer Champions per pilot region.
Coordinate user adoption activities at Staff Conference 2027.
Establish and monitor adoption leading indicators throughout each pilot window.
Create and maintain concise, role-differentiated user resources.
Work in tandem with the User Experience Specialist ensuring the pain points experienced in the app are improved.
Design and administer brief mid-pilot pulse checks.
Implement a weekly spotlight practice during pilot windows.
Assist staff in anchoring app use to existing rhythms.
Apply learnings from summer pilots to shape the adoption strategy for Fall New Student Outreach and January New Student Outreach.
Partner with Area Directors and regional leadership to embed app use into NSO planning rhythms.
Facilitate the process by which pilot participants exercise visible control over at least one data governance guardrail.
Lead structured learning debriefs at the close of each pilot window.
Collaborate with the steering committee to define and document what a “healthy user” looks like for InterVarsity’s context.
Proactively identify adoption risks and escalate to the project team before they become barriers.
Prepare clear, accessible adoption summaries for the student data steering committee and ELT.
Document adoption strategies, onboarding materials, Peer Champion resources, and debrief frameworks.

Requirements

What you’ll need

Annually affirm InterVarsity’s Statement of Faith and abide by InterVarsity’s Code of Conduct for the duration of the contract.
Bachelor’s degree in organizational development, communications, adult learning, ministry leadership, or a related field; or equivalent demonstrated experience.
Minimum 3 years of experience in user adoption, change management, technology implementation, or organizational development — ideally within a nonprofit, church, or para-church organization.
Familiarity with or ability to quickly learn InterVarsity’s field ministry rhythms, including NSO, semester cycles, and the role of Campus Staff Ministers and Area Directors.
Strong relational and facilitation skills; able to build trust with field staff who may approach new technology with skepticism.
Demonstrated ability to handle sensitive data governance and staff trust concerns with discretion and pastoral sensitivity.
Familiarity with structured change management frameworks (e.g., ADKAR/Prosci, Kotter); Prosci certification a plus.
Experience designing and running structured feedback processes — pulse surveys, debriefs, or focus groups — and translating findings into actionable adjustments.
Analytical ability to distinguish between usage metrics and genuine adoption signals; familiarity with leading indicator frameworks is a plus.
Ability to create concise, accessible user resources (quick-start guides, FAQs, role-based reference materials) for a non-technical field audience.
Collaborative working style; able to operate effectively with a cross-functional team including product, field leadership, and an external technology partner (Gloo).

Benefits

Comp & perks

403(b) Retirement Savings Plan
403(b) matching contributions
Dental insurance
Employee assistance program
Employee discounts
Flexible work schedule
Flexible spending accounts
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Vision insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

user adoptionchange managementtechnology implementationdata governancestructured feedback processesanalytical abilityonboarding designpulse surveysdebrief frameworksleading indicator frameworks

Soft Skills

relational skillsfacilitation skillstrust buildingdiscretionpastoral sensitivitycollaborative working styleability to handle sensitive datacommunication skillsadaptabilityproblem-solving

Certifications

Prosci certification