Complex Claims Consultant – Financial Lines, Public D&O

CNA Insurance

Complex Claims Consultant handling high-severity D&O and E&O claims for CNA, a professional liability insurance provider. Investigating coverage, assessing damages, negotiating settlements, and managing complex litigation.

Posted 8/10/2026full-timeChicago • Colorado, Florida, Illinois, New Jersey, New York • 🇺🇸 United StatesMid-LevelSenior💰 $72,000 - $141,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced technical expertise in managing complex litigated claims, including negotiation and resolution strategies, while ensuring compliance with regulatory requirements. Possesses strong analytical, communication, and organizational skills to effectively handle multiple priorities in a fast-paced environment.

Highest-signal resume keywords

Advanced Claims ExpertiseLitigated Matters ManagementNegotiation of Complex SettlementsInsurance Adjuster LicenseProfessional Liability Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims AnalysisPolicy Coverage VerificationClaim Resolution StrategiesComplex Settlement NegotiationInvestigative SkillsClaims DocumentationBudget ManagementSubrogation IdentificationFraud DetectionCommercial Insurance Knowledge

Soft Skills

Strong Communication SkillsAnalytical MindsetTime ManagementOrganizational SkillsCritical Thinking

Tools & Technologies

Microsoft Office SuiteBusiness-Related Software

Certifications & Qualifications

Insurance Adjuster LicenseCPCU DesignationJuris Doctorate

Industry Keywords

Litigated ClaimsInsurance PrinciplesClaims PracticesProfessional LiabilityRegulatory Compliance

About the role

Key responsibilities & impact

Manage an inventory of highly complex litigated claims with large exposures
Verify policy coverage, conduct investigations, develop resolution strategies, and authorize disbursements within authority limits
Analyze complex coverage issues across multiple policy forms, coverages, and coverage parts
Manage all aspects of claims while providing timely updates and responding to inquiries
Establish reserves by interpreting policy language and estimating potential claim valuation
Lead investigations to independently assess liability and damages
Develop and execute claim resolution strategies with internal and external business partners
Negotiate complex settlements and partner with counsel on complex litigation
Participate in mediations and settlement conferences; attend trial as necessary
Establish and manage claim budgets and oversee appropriate resources
Identify subrogation, salvage, or potential fraud opportunities and make appropriate referrals
Ensure claim quality, documentation, timely resolution, and timely payment
Keep senior leadership informed of significant risks and losses through summaries and oversight lists
Maintain subject matter expertise and compliance with state/local regulatory requirements
Mentor, guide, develop, and deliver training to less experienced Claim Professionals
Perform additional duties as assigned

Requirements

What you’ll need

Advanced technical and product-specific claims expertise
Knowledge of insurance and claims principles, practices, and procedures
Demonstrated ability to handle litigated matters, including selecting and directing counsel
Ability to formulate and execute claim resolution strategies and coordinate with counsel, insureds, brokers, and other insurers
Thorough knowledge of the commercial insurance industry, products, policy language, coverage, and claim practices
Strong verbal and written communication, negotiation, and presentation skills
Analytical and investigative mindset with critical-thinking and sound business-decision skills
Strong work ethic, time-management, and organizational skills
Ability to work in a fast-paced, high-productivity environment
Demonstrated ability to negotiate complex settlements
Experience interpreting complex commercial insurance policies and coverage
Ability to manage multiple and shifting priorities
Knowledge of Microsoft Office Suite and ability to learn business-related software
Ability to value diverse opinions and ideas
Bachelor's Degree or equivalent experience
Minimum six years of relevant experience, preferably in Professional Liability claim handling, or six years in a law firm handling Professional Liability matters
Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable
Prior negotiation experience
Professional designations preferred, such as CPCU
Juris Doctorate preferred

Benefits

Comp & perks

Excellent work/life balance opportunities
Strong benefits package
Comprehensive and competitive benefits package
Benefits supporting employees and their family members’ physical, financial, emotional and social wellbeing goals
Reasonable accommodations for qualified individuals with disabilities in the recruitment process