Defense Based Act Claims Representative

CNA Insurance

Commercial insurance claims representative investigating, evaluating, and resolving low-to-moderate complexity claims for CNA. Managing coverage, liability, settlements, documentation, and customer communication within established authority limits.

Posted 8/5/2026full-timeChicago • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $47,000 - $78,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing commercial claims, including verifying policy coverage, investigating claims, and negotiating settlements. Proficient in maintaining documentation standards and staying current with insurance regulations and trends.

Highest-signal resume keywords

Insurance Adjuster LicenseClaims InvestigationNegotiation SkillsCommercial Insurance KnowledgeCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ManagementPolicy Coverage VerificationClaim ValuationDocumentation MaintenanceSubrogation IdentificationFraud DetectionAnalytical SkillsProblem SolvingTime ManagementOrganizational Skills

Soft Skills

Verbal CommunicationWritten CommunicationEmpathyCollaborationAdaptability

Tools & Technologies

Microsoft Office SuiteBusiness-Related Software

Certifications & Qualifications

Insurance Adjuster License

Industry Keywords

Commercial ClaimsInsurance IndustryClaim PracticesRegulatory StandardsCustomer Service Standards

About the role

Key responsibilities & impact

Manage an inventory of low to moderate complexity commercial claims
Verify policy coverage, gather information, maintain file documentation, and authorize disbursements within authority limits
Interact with insureds, claimants, customers, and business partners to provide updates and respond to inquiries
Establish reserves and estimate potential claim valuation by reviewing policy language
Investigate claims, take recorded statements, and work with experts to determine liability and compensability
Collaborate with internal and external partners, suppliers, and experts to achieve claim outcomes
Negotiate settlements and escalate claims to management when appropriate
Resolve claims accurately and timely while managing expenses and resources
Identify subrogation, salvage, and potential fraud opportunities and make appropriate referrals
Meet quality, cycle-time, documentation, regulatory, and claim-disbursement standards
Stay current on commercial insurance laws, regulations, and trends

Requirements

What you’ll need

High school Diploma required
Associates or Bachelor's Degree preferred
Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable
Developing basic knowledge of the commercial insurance industry, products, and claim practices
Good verbal and written communication skills with the ability to demonstrate empathy and provide exceptional customer service
Ability to develop collaborative business relationships with internal and external work partners
Ability to exercise independent judgment, solve basic problems, and make sound business decisions
Analytical mindset and critical thinking skills
Strong work ethic, time management, and organizational skills
Ability to manage multiple priorities in a fast-paced, collaborative environment
Knowledge of Microsoft Office Suite and ability to learn business-related software
Adaptability to a changing environment
Ability to value diverse opinions and ideas
Prior claim handling, insurance-industry business experience, and/or customer service preferred

Benefits

Comp & perks

Comprehensive and competitive benefits package
Benefits support employees and family members in achieving physical, financial, emotional and social wellbeing goals
Reasonable accommodations for qualified individuals with disabilities in the recruitment process