Commercial General Liability Claims Representative

CNA Insurance

Claims Representative managing low to moderate complexity commercial claims within the General Liability line. Responsibilities include investigating, evaluating, and resolving claims efficiently and effectively.

Posted 7/9/2026full-timePlano • Colorado, Illinois, Massachusetts, Pennsylvania, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $47,000 - $78,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing commercial claims, including investigation, evaluation, and resolution while ensuring compliance with regulatory requirements. Proficient in negotiating settlements and maintaining accurate reserves.

Highest-signal resume keywords

Claims ManagementInsurance Adjuster LicenseInvestigation and EvaluationNegotiation SkillsRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims HandlingCoverage VerificationReserve EstablishmentInformation Gathering

Soft Skills

Customer Service

Certifications & Qualifications

Insurance Adjuster License

Industry Keywords

Commercial ClaimsInsurance IndustryState Regulatory Requirements

About the role

Key responsibilities & impact

Manages an inventory of low to moderate complexity and exposure commercial claims.
Investigates, evaluates, and resolves claims in accordance with company protocols.
Verifies coverage and establishes timely and adequate reserves.
Conducts investigations to gather pertinent information.
Negotiates settlements and escalates to manager as appropriate.
Maintains compliance with state/local regulatory requirements.

Requirements

What you’ll need

High school Diploma required.
Associates or Bachelor's Degree preferred.
Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable.
Prior claim handling, or business experience in the insurance industry and/or customer service is preferred.

Benefits

Comp & perks

CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals.