Complex Claims Specialist – Professional Liability, Real Estate

CNA Insurance

Managing professional liability claims with moderate to high complexity for real estate clients. Collaborating across teams while ensuring compliance and maintaining exceptional customer service standards.

Posted 7/8/2026full-timeChicago • California, Florida, Illinois, Massachusetts, New York • 🇺🇸 United StatesMid-LevelSenior💰 $54,000 - $103,000 per yearWebsite

About the role

Key responsibilities & impact

Manages an inventory of moderate to high complexity and exposure commercial claims by following company protocols to verify policy coverage, conduct investigations, develop and employ resolution strategies, and authorize disbursements within authority limits.
Provides exceptional customer service by interacting professionally and effectively with insureds, claimants and business partners, achieving quality and cycle time standards, providing regular, timely updates and responding promptly to inquiries and requests for information.
Verifies coverage and establishes timely and adequate reserves by reviewing and interpreting policy language and partnering with coverage counsel on more complex matters, estimating potential claim valuation, and following company's claim handling protocols.
Conducts focused investigation to determine compensability, liability and covered damages by gathering pertinent information, such as contracts or other documents, taking recorded statements from customers, claimants, injured workers, witnesses, and working with experts, or other parties, as necessary to verify the facts of the claim.
Establishes and maintains working relationships with appropriate internal and external work partners, suppliers and experts by identifying and collaborating with resources that are needed to effectively resolve claims.
Authorizes and ensures claim disbursements within authority limit by determining liability and compensability of the claim, negotiating settlements and escalating to manager as appropriate.
Contributes to expense management by timely and accurately resolving claims, selecting and actively overseeing appropriate resources, and delivering high quality service.
Identifies and addresses subrogation/salvage opportunities or potential fraud occurrences by evaluating the facts of the claim and making referrals to appropriate Recovery or SIU resources for further investigation.
Achieves quality standards on every file by following all company guidelines, achieving quality and cycle time targets, ensuring proper documentation and issuing appropriate claim disbursements.
Maintains compliance with state/local regulatory requirements by following company guidelines and staying current on commercial insurance laws, regulations or trends for line of business.
May serve as a mentor/coach to less experienced claim professionals
May perform additional duties as assigned.

Requirements

What you’ll need

Bachelor's Degree or equivalent experience
Typically a minimum four years of relevant experience, preferably in claim handling.
Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable.
Professional designations are a plus (e.g. CPCU).

Benefits

Comp & perks

CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Claims HandlingPolicy Coverage VerificationInvestigation TechniquesClaim Valuation EstimationNegotiation Skills

Soft Skills

Professional CommunicationRelationship BuildingMentoring and Coaching

Certifications

Bachelor's DegreeCPCU