AVP, Claims Client Services

CNA Insurance

Officer-level leader ensuring the delivery of a consistent claims experience across enterprise product lines. Leading a national team and developing strong executive-level relationships with customers and partners.

Posted 7/3/2026full-timeChicago • Colorado, Illinois, Massachusetts, New Jersey, New York • 🇺🇸 United StatesLead💰 $152,000 - $242,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates mastery of the commercial insurance industry and risk management, with advanced communication and leadership skills to foster a client-centric culture. Proven ability to develop strategic operational plans and manage client services effectively.

Highest-signal resume keywords

Mastery Of Commercial InsuranceStrategic Thinking SkillsAdvanced Communication SkillsStrong Leadership SkillsExtensive Customer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Operational PlanningRisk ManagementBudget ManagementProblem ResolutionClient Relationship Management

Soft Skills

People LeadershipOrganizational LeadershipCollaborationIntegrityProfessionalism

Tools & Technologies

Microsoft Office SuiteBusiness-Related Software

Industry Keywords

Client ServicesExecutive-Level RelationshipsDistribution PartnersBrokersAgencies

About the role

Key responsibilities & impact

Officer-level leader responsible for the strategic direction, leadership, and performance of CNA’s Client Services organization.
Leads a national team of client-facing professionals who serve as trusted advisors to customers.
Develops and maintains strong executive-level relationships with key distribution partners, brokers, and agencies across the country.
Serves as a strategic business partner to senior Claim and Field leaders.
Combines exceptional people leadership, organizational leadership, and relationship management skills to foster a high-performing, client-centric culture.
Owns overall Client Services budget and is accountable for managing all expenses.

Requirements

What you’ll need

Bachelor's degree with Master’s preferred in a related discipline, or equivalent
typically a minimum of twelve years of related work experience, with seven years management experience
mastery of the commercial insurance industry and risk management marketplace and products and services
strategic thinking skills such that individual is able to develop and execute on both a short and longer term operational plan
advanced communication skills (including both written and verbal) and demonstrated ability to interact and communicate with all levels of external and/or internal business partners within scope of responsibility
demonstrated ability to collaborate, and to develop and build strong partnerships both externally and internally
strong leadership and management skills demonstrating integrity and professionalism
ability to drive results by identifying and resolving significant problems within scope of responsibility
extensive high level customer service experience and capability to provide superior solutions to internal and/or external customers
knowledge of Microsoft Office Suite and other business-related software.

Benefits

Comp & perks

health insurance
retirement plans
paid time off
flexible work arrangements
professional development