Complex Claims Consultant/Specialist – Lawyers Professional Liability

CNA Insurance

Complex Claims Consultant handling legal malpractice claims for law firms with fewer than 35 attorneys. Collaborating with a technical team and managing complex claims on a national level.

Posted 6/17/2026full-timeChicago • California, Florida, Illinois, Massachusetts, New York • 🇺🇸 United StatesMid-LevelSenior💰 $72,000 - $141,000 per yearWebsite

About the role

Key responsibilities & impact

Manage an inventory of highly complex commercial claims
Ensures exceptional customer service by managing all aspects of the claim.
Leads focused investigation to determine compensability, liability and covered damages
Resolves claims by collaborating with internal and external business partners
Establishes and manages claim budgets by achieving timely claim resolution
Keeps senior leadership informed of significant risks and losses
Maintains subject matter expertise and ensures compliance with state/local regulatory requirements
Mentors, guides, develops and delivers training to less experienced Claim Professionals.

Requirements

What you’ll need

Bachelor's Degree or equivalent experience
Typically a minimum of six years of relevant experience, preferably in claim handling
Strong communication and presentation skills both verbal and written
Demonstrated analytical and investigative mindset with critical thinking skills
Demonstrated ability to negotiate complex settlements.
Experience interpreting complex commercial insurance policies and coverage.
Knowledge of Microsoft Office Suite and ability to learn business-related software.

Benefits

Comp & perks

Comprehensive and competitive benefits package to help employees achieve their physical, financial, emotional and social wellbeing goals.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claim handlingnegotiationanalytical skillsinvestigative skillsinterpretation of insurance policiescritical thinking

Soft Skills

communication skillspresentation skillscollaborationmentoringtraining

Certifications

Bachelor's Degree