Complex Claims Consultant

CNA Insurance

Claims Consultant managing complex commercial claims with high exposure at CNA. Requires Bachelor's degree and 6+ years in claim handling, promoting exceptional customer service.

Posted 6/17/2026full-timeChicago • Colorado, Illinois, Massachusetts, New Jersey, New York • 🇺🇸 United StatesMid-LevelSenior💰 $72,000 - $141,000 per yearWebsite

About the role

Key responsibilities & impact

Manages an inventory of highly complex commercial claims with large exposures
Ensures exceptional customer service by managing all aspects of the claim
Verifies coverage and establishes timely and adequate reserves
Leads focused investigation to determine compensability, liability and covered damages
Collaborates with internal and external business partners to develop, own and execute a claim resolution strategy
Establishes and manages claim budgets
Realizes and addresses subrogation/salvage opportunities or potential fraud occurrences
Achieves quality standards by appropriately managing each claim
Keeps leadership informed of significant risks and losses
Maintains subject matter expertise and ensures compliance with state/local regulatory requirements
Mentors, guides, develops and delivers training to less experienced Claim Professionals

Requirements

What you’ll need

Bachelor's Degree or equivalent experience
Typically a minimum six years of relevant experience, preferably in claim handling
Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire where applicable
Prior negotiation experience
Professional designations preferred (e.g. CPCU)

Benefits

Comp & perks

CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claim managementinvestigationnegotiationcoverage verificationreserve establishmentbudget managementsubrogationfraud detectionquality assuranceregulatory compliance

Soft Skills

customer servicecollaborationleadershipmentoringtrainingcommunicationproblem-solvingstrategic planningrisk managementdevelopment

Certifications

Bachelor's DegreeInsurance Adjuster LicenseCPCU