Complex Claims Consulting Director – Major Loss Unit

CNA Insurance

Complex Claims Consulting Director at CNA managing high exposure commercial claims. Overseeing investigations, resolutions, and providing exceptional customer service while leading a team.

Posted 5/29/2026full-timeNew York City • Colorado, Massachusetts, New Jersey, New York • 🇺🇸 United StatesLead💰 $97,000 - $189,000 per yearWebsite

About the role

Key responsibilities & impact

Manages an inventory of the most complex commercial claims
Ensures exceptional customer service
Verifies coverage and sets reserves
Leads investigation to determine compensability and liability
Drives the resolution of claims
Establishes and manages significant claim budgets
Achieves quality standards
Prepares and presents high profile information to senior leadership
Maintains subject matter expertise
Mentors and trains less experienced Claim Professionals

Requirements

What you’ll need

Bachelor's degree with Master's preferred in a related discipline or equivalent.
Typically a minimum ten years of relevant experience.
Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable.
Advanced negotiation experience.
Professional designations are highly encouraged (e.g. CPCU).

Benefits

Comp & perks

Comprehensive and competitive benefits package
Professional development opportunities
Health insurance
401(k) matching

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claims managementcoverage verificationreserve settinginvestigationliability determinationbudget managementquality standards achievementpresentation skillssubject matter expertisementoring

Soft Skills

customer servicenegotiationleadershiptrainingcommunication

Certifications

Insurance Adjuster LicenseCPCU