Billing and Collections Coordinator
CNA Insurance
full-time
Posted on:
Location Type: Hybrid
Location: Lake Mary • Florida • Illinois • United States
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Salary
💰 $35,000 - $65,000 per year
About the role
- Handles internal and external customer calls and emails relating to billing and/or policy status.
- Independently conducts contacts via phone or email with external customers in pursuit of collection or resolution of aged receivables.
- Provides responses in writing and/or by telephone within designated call and transaction parameters.
- Performs analysis and balance reconciliation of financial data to ensure accuracy of all transactions and open balances.
- Determines and initiates actions such as corrections, policy cancellations/ reinstatements, balance transfers to legal collections, etc. to resolve issues and disputes.
- Owns all internal actions, including follow through, to ensure that all related corrective actions or transactions are supported by peer areas in underwriting, processing and billing & collections.
- Maintains detailed file activity documentation through closure of collection efforts.
- Communicates professionally and effectively, follows up, and keeps customers informed.
- Builds strong relationships with customers and colleagues.
- Provides superior service to our customers and internal business partners acting with a sense of urgency.
- Provides user assistance with website navigation assistance.
- Identifies issues and process improvement opportunities on a routine basis.
- May perform additional duties as assigned.
Requirements
- Associates Degree or equivalent
- Typically a minimum two years of relevant experience
- Strong written, verbal and interpersonal communication skills, including professional phone etiquette and the ability to work with internal and external customers at all levels.
- Analytical skills with the ability to work independently and proactively to identify and resolve problems.
- Solid computer skills including Microsoft Office Suite and other business related software.
- Strong organizational skills including the ability to handle multiple tasks and prioritize work.
Benefits
- CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
financial data analysisbalance reconciliationpolicy cancellationspolicy reinstatementscollectionsproblem resolutionprocess improvement
Soft Skills
written communicationverbal communicationinterpersonal skillsprofessional phone etiquetteorganizational skillsability to prioritize taskscustomer servicerelationship buildingsense of urgency
Certifications
Associates Degree