Billing & Collections Commission Specialist
CNA Insurance
full-time
Posted on:
Location Type: Hybrid
Location: Florida, Illinois, Pennsylvania • 🇺🇸 United States
Visit company websiteSalary
💰 $35,000 - $65,000 per year
Job Level
JuniorMid-Level
About the role
- Manually transcribe data into spreadsheets due to formatting incompatibility.
- Perform itemized reviews to determine if balances increased, decreased, or were resolved through payment or activity.
- Classify items as new or old and confirm if balances are over 90 days past due.
- Track collection efforts and update spreadsheets throughout the month.
- Analyze items requiring additional work or follow-up actions.
- Review commission chargebacks for reversing legal commissions.
- Submit PME requests to purge or release commissions.
- Research policies with commissions owed to CNA.
- Respond to escalated inquiries from the Call Center and other business areas.
- Contact agencies to obtain updated or corrected bank information for reissuing commission payments.
- Address missing or incomplete Direct Bill Commission enrollment forms.
- Recruit agencies for paperless/email notification options.
- Consolidate producer codes into unified statements.
- Update agency address changes and maintain accurate records in Agent Center.
- Submit requests for stop payments, reissues, and credit transfers.
- Follow up on undeliverable checks and obtain updated mailing addresses.
Requirements
- High school diploma or equivalent required; associate or bachelor’s degree in Business, Finance, Accounting, or related field preferred.
- 2–4 years of experience in billing, collections, commissions processing, or financial operations.
- Experience working in insurance, financial services, or a corporate operations environment preferred.
- Familiarity with commission structures, agent billing, and reconciliation processes.
Benefits
- CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data transcriptionitemized reviewsbalance analysiscommission chargebacksPME requestsresearch policiesrecord maintenancestop paymentscredit transfersbilling reconciliation
Soft skills
communicationproblem-solvingattention to detailorganizational skillscustomer serviceescalation managementcollaborationfollow-uprecruitmentadaptability