Solutions Engineer

• Support the client relationship for payroll services.
• Lead new client intake, build and configure the payroll platform and related modules, and deliver ongoing account management and support.
• Drive accurate payrolls, strong compliance, and high client satisfaction.
• Lead discovery calls to confirm scope, pay schedules, worker classifications, and reporting needs.
• Collect prior payroll data, year to date balances, tax registrations, garnishment details, PTO and sick policies, benefit deductions, and GL structure.
• Validate data quality and resolve gaps with the client before build.
• Configure company settings, earnings and deduction codes, taxes, direct deposit, security roles, and workflows.
• Build and test PTO and accrual policies, overtime rules, and meal and rest rules as applicable.
• Set up modules such as Time and Attendance, Onboarding, Benefits Administration, Performance, and Learning.
• Initiate integrations for 401(k), HSA, FSA, carrier EDI, and accounting.
• Import employees, job data, balances, and history using templates.
• Run parallel payrolls to validate taxes, net pay, and accruals.
• Document variances and drive corrections to closure.
• Deliver role based training for client admins, supervisors, and employees.
• Produce quick reference guides and SOPs.
• Promote best practices for payroll calendar, approvals, and audits.
• Serve as primary point of contact for all service requests and enhancements.

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