Client Insights Manager

CMSPI

Client Insights Manager enhancing client and sales relationships with CMSPI’s payments market expertise. Responsible for driving insights and growth for Fortune 500 clients within the payments industry.

Posted 5/21/2026full-timeAtlanta • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

PythonSQL

About the role

Key responsibilities & impact

Day-to-day mentoring of Insights team members and coverage for our Chief Economist in dealing with personnel issues
Act as the lead “conduit” between the Insights team and our Solutions, Data, Partnerships, Sales and Delivery teams
Responsible for ensuring our identified commercial opportunities are being fully exploited and optimized across our client base
Researching, drafting, and presenting bespoke economic, regulatory, and market impact analysis reports to our largest clients and sales prospects, to support their payments strategies and address specific requests.
Accountable for the development of CMSPI’s Merchant Payments Index tool which utilizes our aggregated client data to analyze payments trends
Creating thought-leadership materials including white papers, blogs and insights reports to drive sales and engagement processes
Become part of an Account team and actively participate in sales processes by providing subject matter expertise
The opportunity to present at high-profile industry events such as conferences and our monthly townhall on the latest developments in payments

Requirements

What you’ll need

- Educated to undergraduate degree level in an Economics-related discipline.
- At least 5 years professional experience, including two years of experience within the payments industry
- Experience in using PowerBI, RStudio, Python, SQL or other data visualization tools and familiarity with data platforms
- Strong analytical and financial modelling capabilities with the ability to apply logic, creativity, and problem-solving techniques to complex data
- Excellent written skills – ability to write in an insightful, accurate and persuasive manner
- An appetite to learn, and the ability to present market research insights in an engaging way to influence business decisions
- Strong organizational skills, the ability to manage and prioritize multiple tasks at any one time
- Excellent verbal communication skills, with the ability to convey information clearly and effectively in both formal and informal settings.

Benefits

Comp & perks

***What we offer...***
- Comprehensive, payments industry training by in-house and industry expert
- Personal and professional learning opportunities and growth experiences aligned with your career aspirations.
- 100% healthcare coverage for employees and low-cost dental and vision options
- Health Savings Account, Flexible Savings Account, and Commuter Benefit options
- 401(k) retirement plan with company match up to 5% after 90 days of employment
- Annual company bonus plan based on company & individual performance
- Quarterly values award for all employees – with a financial prize
- Regular companywide socials and team building events
- 15 vacation days, 5 sick days, 8 paid company holidays, and discretionary office closure during the holiday season

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Hard Skills & Tools

data visualizationfinancial modelinganalytical skillsPythonSQLRStudioPowerBImarket analysiseconomic analysispayments strategies

Soft Skills

mentoringproblem-solvingwritten communicationorganizational skillsverbal communicationcreativitypresentation skillsinfluencingengagementprioritization