CMiC

Backend Engineer

• Write high quality and well-documented code according to accepted standards based on business requirements using one or more of the following tools and technologies: Spring Framework, Oracle ADF Framework, Java, JavaScript, SQL, PL/SQL
• Design and implement scalable backend services and RESTful APIs
• Evaluate alternative design approaches to meet business requirements
• Create detailed technical design specification documents that can later be used for programming when required
• Conduct extensive testing to ensure compatibility of the program with Oracle’s version.
• Provide estimates for development items and consistently meet estimate and programming deadlines
• Provide standard product and enhancement support
• If needed, effectively work with other teams to assist with defect resolution
• Provide integrated testing and debugging for new programming tasks/functions
• Collaborate with team members and other departments to find solutions
• Participate in project and team meetings
• Other related duties as assigned

Java Developer

Support Engineer

• Answer client queries and provide basic direction and training on common issues
• Triage product queues and prioritize issues according to their severity
• Conduct web meetings with customers to gather information for investigative purposes or to provide assistance
• Test and duplicate issues in order to document and demonstrate the problem to other teams such as programming
• Participate in project and team meetings; interacting and collaborating with team members
• Leverage and contribute to the Knowledge Base to assist with the resolution of issues
• Relay feedback to Product Managers so that the product can be improved
• Provide feedback to supervisors and managers regarding processes that are unclear and need to be changed

Product Support Analyst

• Advanced PL/SQL development (packages, procedures, functions, triggers)
• Strong SQL skills (complex joins, subqueries, performance tuning)
• Query optimization and execution plan analysis
• Data modeling (normalized/denormalized schemas)
• Bulk processing and efficient data handling techniques
• Use of Oracle development tools (PL-SQL Developer, TOAD, SQL*Plus)
• Error handling, exception management, and logging
• Working with large datasets and high-volume transactional systems
• Object oriented programming
• Java programming
• RESTful API design and implementation
• Java backend development (Java 8+ preferred)
• Spring / Spring Boot framework (Nice to have)
• API documentation (Swagger/OpenAPI)
• JSON/XML data handling
• Secure API development (OAuth2, JWT, basic authentication)

PL/SQL, API Developer

Software Engineer

• The student will assist with the following key areas:
• Review existing training videos and documentation and extract key instructional content.
• Organize and structure content into detailed storyboards.
• Work with subject matter experts and instructional designers to ensure storyboards align with learning objectives.
• Format and refine narrative scripts, interactions, and assessment details to support effective course development.
• Assist in creating interactive learning elements in Articulate Rise and Storyline.
• Package and test SCORM-compliant courses in the Docebo LMS to ensure proper functionality and accessibility across devices and browsers.
• Edit and format scripts for text-to-speech narration in eLearning courses.
• Select and update images, icons, and animations to align with instructional content and inclusive design standards.
• Support the development of accessible eLearning content by applying basic accessibility best practices, including clear navigation, alternative text, color contrast, and captioning standards.
• Conduct basic accessibility quality assurance testing for eLearning modules, including keyboard navigation and multimedia playback checks.
• Assist in updating captions, transcripts, and multimedia assets to support accessible learning experiences.

Junior Instructional Designer – Developer Co-op

Full-stack Engineer

• Administer, monitor, and optimise cloud resources across AWS, Oracle Cloud Infrastructure (OCI), and Microsoft Azure.
• Provision and manage cloud compute, storage, and identity services.
• Implement and maintain cloud cost governance, tagging policies, and resource right-sizing.
• Support cloud architecture decisions and assist with infrastructure-as-code (IaC) tooling such as Terraform or Ansible.
• Monitor cloud environments using native tools (CloudWatch, Azure Monitor, OCI Monitoring) and third-party solutions.
• Assist with cloud security controls, including IAM policies, security groups, and compliance reviews.
• Plan, schedule, and execute patching cycles for Windows and Linux servers in line with change management processes.
• Use patch management tools to maintain compliance.
• Monitor patch compliance and produce reports for audit and management review.
• Document patching outcomes, exceptions, and remediation steps.
• Manage and support Linux servers (RHEL, CentOS, Ubuntu) and Windows Server environments.
• Perform system configuration, tuning, and capacity planning across physical and virtual infrastructure.
• Administer Entra in Windows environments.
• Implement and manage backup and disaster recovery solutions.
• Provide Level 2/3 technical support to end users, resolving hardware, software, and connectivity issues.
• Escalate and manage issues through the ITSM ticketing system.
• Support onboarding and offboarding processes, including account provisioning and device configuration.
• Contribute to knowledge base documentation and self-service resources for end users.
• Collaborate with the User Support team to improve first-contact resolution rates.

Cloud & Linux Operations Engineer

• Resolve technical issues across Windows, macOS, and Linux environments with patience and precision.
• Set up, configure, and maintain workstations, peripherals, and enterprise applications for new and existing employees.
• Onboard and offboard users, including provisioning Microsoft 365 licenses and managing user accounts, permissions, and group policies.
• Coach users through cloud productivity tools such as Microsoft 365, Teams, OneDrive, and SharePoint so they get real value from them.
• Maintain an accurate IT asset inventory and plan upgrades, replacements, and end-of-life transitions before they become urgent.
• Track and resolve tickets through the service desk system, keeping users in the loop along the way.
• Monitor and maintain cloud infrastructure for uptime, performance, and security.
• Administer Microsoft 365, Entra ID, and Intune, including policies, configurations, and lifecycle management.
• Apply system updates, patches, and backup routines on a regular cadence.
• Support identity and access management, multi-factor authentication, conditional access, and compliance configurations.
• Partner with the security team on endpoint protection, including Microsoft Defender and EDR tooling.
• Investigate and respond to alerts from security and monitoring platforms.
• Write and maintain clear documentation for procedures, runbooks, and IT policies.

Java Developer

Product Support Analyst

PL/SQL, API Developer

Junior Instructional Designer – Developer Co-op

Cloud & Linux Operations Engineer

Systems Administrator, Support Engineer