CME

Technical Support Engineer

CME

full-time

Posted on:

Location Type: Remote

Location: Egypt

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Tech Stack

JavaScriptLinuxPerl

About the role

  • Provide technical-level assistance to our vendors.
  • Manage enterprise-level Managed File Transfer (MFT) solutions, including building new workflows, updating existing ones, and supporting critical, time-sensitive internal and B2B data transfers.
  • Use client applications and tools, and adapt to client processes.
  • Understand large-scale architecture and communicate with different responsible parties.
  • Research and identify solutions to software/hardware issues.
  • Diagnose and troubleshoot technical issues.
  • Connect to POS stores, clear cache data, pull out logs, and upload logs to SharePoint.
  • Fill XML templates to send cache requests.
  • Track computer system issues through to resolution within agreed time limits.
  • Properly escalate unresolved issues to appropriate internal teams (e.g., software teams).
  • Refer to internal database or external resources to provide accurate tech solutions.
  • Ensure all issues are properly logged.
  • Prioritize and manage several open issues at one time.
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
  • Prepare accurate and timely reports.
  • Document technical knowledge in the form of notes and manuals.
  • Maintain jovial relationships with clients.

Requirements

  • Bachelor’s degree in Information Technology, Computer Science, or a relevant field.
  • Minimum of 3+ years of experience in technical support or a similar role.
  • Understanding of Linux and AIX commands (searching, copying files, moving files, appending files, permissions on files, etc.).
  • Understanding of Environment Variables.
  • Scripting in Shell is required.
  • Scripting in Perl is desired.
  • Understanding of rsync and SSH keys.
  • Intermediate JavaScript for batch workflows (just file operations).
  • Excellent verbal and written English communication skills.
  • Ability to work from 11 PM - 7 AM Beirut/Egypt time.
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
Managed File Transfer (MFT)Linux commandsAIX commandsShell scriptingPerl scriptingrsyncSSH keysJavaScriptXMLtroubleshooting
Soft Skills
technical assistancecommunicationproblem-solvingclient relationship managementtime managementdocumentationreportingescalationprioritizationfollow-up