CME

IT Operations Technical Support Engineer

CME

full-time

Posted on:

Location Type: Remote

Location: Lebanon

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Tech Stack

LinuxMySQLPythonSQL

About the role

  • Provide remote technical support to identify, troubleshoot, and resolve software and system issues.
  • Access remote systems using tools such as PuTTY and WinSCP to retrieve logs, update files, and perform system-level diagnostics.
  • Analyze system discrepancies and missing data by writing and executing SQL queries to identify root causes.
  • Investigate and resolve complex issues through detailed log analysis and structured troubleshooting.
  • Collaborate with development and engineering teams via the Jira ticketing system to resolve issues and implement permanent solutions.
  • Maintain system stability and performance by performing cache updates and validating system consistency.
  • Escalate unresolved or high-impact issues to appropriate internal teams with clear technical context.
  • Identify and resolve software issues using Linux and AIX commands, SQL, and scripting languages such as Python.
  • Manage and prioritize multiple open tickets concurrently to ensure timely and effective resolution.
  • Automate repetitive operational and troubleshooting tasks across multiple POS systems to improve efficiency and reduce manual effort.
  • Contribute to operational documentation and knowledge sharing to support consistent issue resolution.

Requirements

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Strong understanding of Linux and AIX commands, including file operations, permissions, and process handling.
  • Ability to write ad-hoc SQL queries (DB2, MySQL, SQL Server).
  • Experience analyzing system logs and troubleshooting production issues.
  • Familiarity with environment variables and system configurations.
  • Basic Microsoft Office skills.
  • Knowledge of XML.
  • Excellent written and verbal English communication skills.
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SQLLinux commandsAIX commandsPythonlog analysistroubleshootingcache updatessystem diagnosticsscripting languagesXML
Soft skills
communicationcollaborationproblem-solvingtime managementdocumentation
Certifications
Bachelor's degree in Information TechnologyBachelor's degree in Computer Science