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Guest Service Representative
CMC HotelsGuest Service Representative at CMC Hotels providing over-the-top customer service at SpringHill Suites Durham/Chapel Hill. Previous hospitality experience required to assist with various hotel operations.
About the role
Key responsibilities & impact- Interfacing with the previous shift and managers to be updated on hotel activities.
- Provide expedient check-in/check-out service.
- Be knowledgeable of hotel property and in-house events.
- Provide guests with information concerning hotel policies and amenities/services.
- Assistance in reaching monthly brand standard goals in regards to customer service, employee training and brand recognition.
Requirements
What you’ll need- Previous hotel experience is highly desired.
- Be self motivated and able to work independently.
- Strong work ethic and a desire to succeed.
- Clean background check, and reliable transportation a must.
- Must possess solid basic accounting and math skills.
- Comfortable with computers and have excellent customer service and communication skills.
Benefits
Comp & perks- Competitive wages based on experience
- Paid Vacation
- 7 Paid Holidays
- BCBS Health Insurance
- Dental & Vision Coverage
- Short & Long Term Disability
- 401k Program
- Life Insurance
- Virtual Health Care (PT & FT employees)
- Marriott Hotel Discounts
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
basic accountingmath skills
Soft Skills
self motivatedindependent workstrong work ethiccustomer servicecommunication skills