Housekeeping Supervisor

CMC Hotels

Housekeeping Supervisor managing housekeeping operations at Townplace Suites Wilmington for CMC Hotels. Overseeing department, ensuring cleanliness, and enhancing guest experiences.

Posted 6/25/2026full-timeWilmington • North Carolina • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Manage and direct back of house operations, coordinating between the housekeeping and maintenance departments.
Oversees, coaches and trains the entire housekeeping department ensuring cleanliness procedures are being followed per franchise and department standards.
Daily inspections of all guest rooms and public spaces.
Supervise, coach, and train housekeeping department to include quality control inspectors, guest room attendants, porter, and laundry attendants.
Promote teamwork and employee morale.
Ensure all polices and procedures are followed regarding life safety and room cleanliness.
Order and maintain par stock of guest supplies, cleaning supplies, and linen.
Prepare weekly and monthly reports for management.
Develop and implement systems and procedures.
Schedule and maintain labor budgets.
Promptly handle all guests queries and requests in a pleasant manner.
Conduct daily huddles, weekly and or monthly employee meetings.

Requirements

What you’ll need

Must possess excellent customer service skills.
Ability to reach, kneel, bend, and stand for long periods of time.
Ability to lift, push, and pull required work load, usually up to 40 lbs.
Strong Leadership abilities and organizational skills.
Minimum 2 years previous housekeeping management experience required.
Minimum associates degree preferred or relative work experience.

Benefits

Comp & perks

Paid Vacation
Paid Personal Leave, accrual upon hire
Holiday Pay
Incentive Plan, up to 15% of annual salary
Access to a fully vested 401K program
BCBS Health Insurance
Dental and Vision Coverage
Virtual Health Plan
Short & Long Term Disability
Hotel Room Discounts

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

housekeeping managementquality controlcleanliness procedureslabor budgetingreport preparationinventory managementscheduling

Soft Skills

customer serviceleadershiporganizational skillsteamworkemployee moralecoachingtrainingcommunication

Certifications

associates degree