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Quality Control Room Inspector
CMC HotelsQuality Control Room Inspector ensuring housekeeping standards at TownePlace Suites hotel in Wilmington. Managing cleaning inspections, staff training, and compliance with brand policies and procedures.
About the role
Key responsibilities & impact- Follow 15/5 rule, make eye contact and smile at 15 feet, greet guest within 5 feet, to ensure complete guest satisfaction.
- Responsible for conducting daily inspections of all areas cleaned by the Housekeeping Department including guest rooms and public areas.
- Responsible for training all housekeeping and laundry staff according to expectations and standards.
- Communicates daily with other management and staff to ensure compliance with operating procedures.
- Responsible for establishing and implementing standards and procedures for housekeeping staff.
- Responsible for updating safety procedures and ensuring compliance with fire and safety issues.
Requirements
What you’ll need- Must wear approved uniform at all times while working, including nametag.
- Responsible for assisting in cleaning rooms or public areas and performing laundry functions as workload may require.
- Responsible for establishing and implementing proper standards and procedures for housekeeping staff ensuring brand and corporate standards.
- Enforces established policies and procedures for CMC and the hotels brand.
- Responsible for training all housekeeping and laundry staff according to expectations and standards.
- Communicates daily with other management, and department heads and employees to ensure proper operating procedures are in compliance.
- Responsible for conducting daily inspections of all areas cleaned by the Housekeeping Department including the guest rooms and public areas.
- Record all relevant information on the Housekeeping Inspection Report.
- Responsible for installing inventory controls for uniforms, linens and/or supplies to be monitored by issuance procedures and purchasing.
- Responsible for inventories of guest supplies and amenities including equipment on an ongoing basis.
- Responsible for monitoring and controlling the budget.
- Responsible for key control as noted in the housekeeping manual.
- Responsible for managing, monitoring and making adjustments to comply with energy conservation program management.
- Responsible for ensuring proper maintenance in regard to building, furniture, fixture, and equipment.
- Responsible for evaluating condition of furniture, fixtures, dcor and make recommendations and assist in the coordination of rehab projects.
- Ensures Security for the hotels customers, employees, and property assets.
- Responsible for updating all safety procedures.
- Responsible for compliance with fire and safety issues.
- Responsible for following and implementing the DND policy to fellow associates, reference Life Safety handbook if necessary.
- Responsible for reporting maintenance issues, using the corporate approved tickets, and making sure room is noted as out of order until repair can be made.
- Responsible assisting Executive Housekeeper in conducting room attendant training to improve weak areas reflected in the individuals performance evaluations.
- Responsible for assisting the Executive Housekeeper in completing room assignments for the Room Attendants from the Housekeeping Report.
- Responsible for serving as the Executive Housekeeper in their absence for days off, sick, vacation or other.
- Execute any other tasks or duties deemed necessary by hotel management for the successful operation of the property.
Benefits
Comp & perks- Competitive wages based on experience
- Paid Vacation
- 7 Paid Holidays
- BCBS Health Insurance
- Dental & Vision Coverage
- Short & Long Term Disability
- 401k Program
- Life Insurance
- Virtual Health Care (PT & FT employees)
- Marriott Hotel Discounts
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
housekeeping standardssafety proceduresinventory controlbudget managementroom inspectionslaundry functionsenergy conservation managementmaintenance reportingtraining staffguest satisfaction
Soft Skills
communicationleadershipteamworkorganizational skillsattention to detailproblem-solvingcustomer serviceadaptabilitytime managementinterpersonal skills