Banquet Director

CMC Hotels

Banquet Director overseeing events at The Westin Raleigh Durham Airport. Leading a high-performing team to create memorable guest experiences.

Posted 7/26/2026full-timeRaleigh, Wilmington • North Carolina • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and team development in banquet and catering operations, ensuring exceptional service standards and guest satisfaction. Proficient in managing event execution, compliance with health regulations, and effective communication across departments.

Highest-signal resume keywords

Banquet Service StandardsEvent ExecutionLeadership and Team DevelopmentGuest Service SkillsBanquet Event Orders (BEOs)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Event CoordinationFood Safety ComplianceInventory ManagementLabor Productivity ManagementOperational Excellence

Soft Skills

Communication SkillsOrganization SkillsProblem-Solving SkillsAttention to DetailCalm Under Pressure

Tools & Technologies

Hotel Operating SystemsBanquet Event Orders (BEOs)

Industry Keywords

Catering OperationsFood and Beverage OperationsService RecoveryTeamworkGuest Expectations

Tech Stack

Tools & technologies

Chef

About the role

Key responsibilities & impact

Provide leadership and oversight for all banquet functions while ensuring every event exceeds guest expectations.
Lead, coach, motivate, and develop the banquet team while fostering a positive, service-focused culture.
Ensure all banquet events are executed according to Banquet Event Orders (BEOs), client expectations, and Westin brand standards.
Conduct pre-event meetings to communicate event details, service expectations, timelines, and special requests.
Coordinate closely with the Executive Chef, Culinary Team, Catering Sales, and hotel leadership to ensure seamless event execution.
Supervise the complete setup, execution, and breakdown of banquet events, ensuring rooms are prepared accurately and efficiently.
Monitor food quality, presentation, beverage service, and overall guest satisfaction throughout each event.
Respond professionally and promptly to guest requests, concerns, and opportunities for service recovery.
Ensure banquet equipment, inventory, linens, and supplies are properly maintained, stored, and accounted for.
Maintain labor productivity while ensuring exceptional service standards are achieved.
Train associates on service standards, safety procedures, and operational excellence.
Ensure compliance with all local health regulations, food safety requirements, alcohol service guidelines, and company policies.
Assist with scheduling, payroll approval, inventory management, and departmental administrative responsibilities.
Support restaurant, bar, and other Food & Beverage operations as business needs require.
Foster teamwork across departments to ensure an exceptional guest experience from beginning to end.

Requirements

What you’ll need

Previous leadership experience in banquet, catering, or hotel food and beverage operations preferred.
Strong knowledge of banquet service standards and event execution.
Excellent communication, organization, and problem-solving skills.
Ability to lead multiple events simultaneously while maintaining exceptional attention to detail.
Outstanding guest service skills with the ability to remain calm under pressure.
Strong leadership, coaching, and team development abilities.
Flexible schedule, including evenings, weekends, and holidays as business demands.
Reliable transportation and dependable attendance.
Proficiency with banquet event orders (BEOs) and hotel operating systems is preferred.

Benefits

Comp & perks

Competitive Salary
Quarterly Performance Incentive Program
Paid Vacation
Paid Personal Leave
Seven Paid Holidays
Blue Cross Blue Shield Medical Insurance
Dental, Vision, Life Insurance
Short-Term & Long-Term Disability
401(k) with Company Match
Paid Training & Leadership Development
Marriott Hotel Discounts Worldwide
Career Growth Opportunities Throughout Our Portfolio