Customer Service Administrator

CMA CGM

Customer Service Administrator handling shipment status, routing, and customer inquiries for CEVA Logistics, a global supply chain provider. Coordinating with sales and operations on high-volume accounts.

Posted 8/12/2026full-timeAustin • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and customer service skills while effectively coordinating between sales, operations, and customers. Proficient in data entry and analysis, with the ability to develop customer-specific procedures and respond promptly to inquiries.

Highest-signal resume keywords

Customer ServiceData Entry SkillsMicrosoft Office ProficiencyCommunication SkillsInformation Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryArithmetic SkillsDocument InterpretationRoutine Correspondence Writing

Soft Skills

ProfessionalismPrompt Response

Tools & Technologies

Job-Specific Software ApplicationsWeb-Based Applications

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Shipment CoordinationSales LiaisonStandard Operating ProceduresCustomer Inquiries

About the role

Key responsibilities & impact

Serve as liaison between sales, operations, and external customers
Communicate shipment information requiring special handling to operations and sales personnel
Advise customers, sales personnel, and station management on shipment status
Respond to customer inquiries about shipment status, routings, Paid-On-Delivery charges, and other matters
Coordinate with sales and customers to develop customer-specific standard operating procedures
Follow up on sales leads from daily shipment logs and quotes
Assist with customer service and quote preparation
Perform other assigned duties

Requirements

What you’ll need

High School Diploma or GED
Less than one year of related experience
Basic proficiency in Microsoft Office, internet, web-based, and job-specific software applications
Accurate typing and/or data entry skills
Ability to perform arithmetic using U.S. currency, weight, volume, and distance measurements
Ability to read and interpret documents
Ability to write routine correspondence
Prompt and professional response to customer needs
Ability to gather and analyze information skillfully

Benefits

Comp & perks

Competitive Paid Time Off
401(k) with company match
Health insurance
Prescription, dental and vision coverage
Employee benefits platform with discounts on gym memberships and retail, travel, car and hospitality brands
Pet insurance
Company-paid life insurance
Accident insurance
Short- and long-term disability coverage
Employee assistance plan
Voluntary additional life insurance
AD&D coverage
Buy-up short- and long-term disability
Critical illness coverage
Identity theft and legal plan
Flexible Paid Time Off programs
Company-paid holidays
Tuition reimbursement program