Supply Chain Operations Specialist
CMA CGM
full-time
Posted on:
Location Type: Office
Location: Lebanon • Tennessee • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Develop critical relationships with internal and external customers; assist with account management such as maintaining customer profiles, details and service needs.
- Address complex or escalated internal and external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs.
- Manage document accuracy; requires complex knowledge of customers, carriers, and procedures.
- Oversee services that require special or expedited handing.
- Track orders and shipments and assist with tracing as needed; usually more complex, domestic and international operations.
- Process operational data in software systems and applications, identify missing or potential operational or service concerns, and resolve with the appropriate groups.
- Utilize databases, logs, and other sources to locate and verify information; information is usually complex.
- Run, analyze and summarize operational reports and details; present information to co-workers or supervisors as needed.
- Interface with related carriers to understand requirements, track shipments or details; operations are typically complex in nature.
- Ensure compliance with company policies and procedures and maintain a safe and effective work environment; assist others with understanding operational items.
- Create and process required shipping documents, review for operational accuracy, work with customers on questions; assist others as needed.
Requirements
- High School graduate or GED; Associates Degree or equivalent combination of work experience preferred.
- Two years of specialized logistics or related operations support experience.
- Basic to Intermediate proficiency in Microsoft Office, Internet, web-based and job specific software applications.
- Utilizes databases and systems to review and verify logistics and transportation information.
- Ability to prepare operational reports, queries, and service information, as well as service details.
- Ability to track and trace basic shipments or product, typically domestic and more complex.
- Capable of working with providers, carriers and services in a transportation/logistics environment.
- Able to identify operational delays and communicate and work to resolve potential concerns or delays.
- Operates in a fast pace and changing environment and in both a team and individual contributor environment.
- Capable of communicating with co-workers to provide and receive direction.
- Able to communicate professionally with onsite and remote customers.
Benefits
- Competitive Paid Time Off
- 401(k)
- Health insurance
- Employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands including important offerings like pet insurance.
- Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
- Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
- Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
- Flexible Paid Time Off programs including company paid holidays.
- Tuition reimbursement program.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
logisticsoperations supportshipping document processingorder trackingshipment tracingoperational reportingdata analysisdatabase utilizationservice information preparationcompliance
Soft skills
customer relationship managementproblem solvingcommunicationteamworkadaptabilityattention to detailorganizational skillsinterpersonal skillsconflict resolutionprofessionalism
Certifications
High School diplomaGEDAssociates Degree