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Performance & Operations Management Officer
CMA CGMIntern supporting customer care performance through data-driven decision-making and performance monitoring. Engaging in data management tasks with a focus on customer contact data accuracy in a global shipping company.
About the role
Key responsibilities & impact- Maintain customer contact data in the NOVA system
- Conduct regular data checks and clean-up tasks
- Assist in ensuring consistent and accurate customer care data management across teams
- Use analytics tools to monitor key data points
- Identify any data discrepancies and work on resolving them
- Help create and maintain real-time performance dashboards
Requirements
What you’ll need- Currently enrolled in a Master’s degree programme at a business school in Management/Data Management
- Fluent in English, both written and spoken
- Proficient in Microsoft Office, particularly Excel and PowerPoint
- Knowledge of or interest in data management and analysis
- Excellent team player with good interpersonal skills
- Ability to communicate with all types of people
Benefits
Comp & perks- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data managementdata analysisdata cleaninganalytics toolsperformance dashboards
Soft Skills
interpersonal skillsteam playercommunication skills
Certifications
Master’s degree