Support Manager, Export Documentation

CMA CGM

Support Manager at CMA CGM responsible for Export Documentation and team management in logistics. Engaging in problem resolution and ensuring timely communication with customers and departments.

Posted 5/13/2026full-timeNashville • Tennessee • 🇺🇸 United StatesMid-LevelSenior💰 $67,000 - $84,000 per yearWebsite

About the role

Key responsibilities & impact

Monitor Reps activity to ensure container incidents, special customer issues and import/export idle shipments are being resolved in a timely manner
Address grievances with the workforce to solve issues
Manage performance of team through annual performance evaluations and corrective action
Provide training consultation to new hires in Export Documentation and process updates
Provide problem resolution for CMA CGM Export Bonds approvals
Make decisions concerning CMA CGM Magic blank paper ordering, tracking and tracing
Take initiative to approve various status updates and forms associated with workflow
Provide information and monitoring history of events for Customer Complaints
Provide Vessel Calendar / Daily task list consultation for internal departments

Requirements

What you’ll need

High School Diploma or GED required
Bachelor’s Degree preferred
3-5 years of general experience
1-3 years of industry experience
Minimum of 2 years’ experience in transportation, demonstrating knowledge of sales, pricing, or customer service
Strong presentation, written communication, and interpersonal skills
Strong staff development and human resource management skills
Proficient with MS applications (Excel, Outlook, Word and Internet Explorer)
Proficient with LARA and NOVA
Demonstrated ability to work under pressure
Management experience
Process Management

Benefits

Comp & perks

Performance-based bonuses
Comprehensive benefits, including health insurance, retirement plans, tuition repayment and paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Export Documentationproblem resolutionperformance evaluationscorrective actionstaff developmenthuman resource managementprocess managementsalespricingcustomer service

Soft Skills

presentation skillswritten communicationinterpersonal skillsinitiativeability to work under pressure

Certifications

High School DiplomaGEDBachelor’s Degree