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About the role
Key responsibilities & impact- Manage customer inquiries across multiple channels, providing accurate and timely shipment information.
- Promote value-added services and collaborate with internal and external stakeholders.
- Respond to customer enquiries via phone, email, and chat, providing timely and accurate information.
- Investigate and resolve customer issues by collaborating with internal teams and external partners.
- Deliver clear, professional written and verbal communication to ensure a high standard of customer service.
- Identify opportunities to offer value added services that align with customer needs.
- Use MYCS and other internal systems to manage queries and enhance customer experience.
- Follow quality management procedures and contribute to process improvements.
- Share knowledge, assist in training new team members, and support team performance and development.
Requirements
What you’ll need- Strong customer service skills with the ability to handle multiple enquiries efficiently.
- Excellent written and verbal communication abilities.
- Proficiency in using Microsoft Office and customer service platforms such as MYCS or Salesforce.
- Ability to multitask, prioritize, and work well under pressure.
- A proactive and solution-focused mindset with attention to detail.
- Knowledge or experience in shipping, logistics, or supply chain industries is preferred.
- Ability to work independently as well as collaboratively within a team environment.
- Applicants must have full working rights in Australia for the entire duration of the contract.
- New Zealand citizens planning to relocate permanently to Victoria, Australia, are more than welcome to apply.
Benefits
Comp & perks- Flexible Working Options
- Additional Leave Days
- Paid Parental Leave
- Annual Health Checks
- Complimentary gym access
- Novated car leasing
- Social Club events held all year round
- Employee Wellbeing Support – Mental, cultural, financial, and health resources, including Telus Health
- Study leave and study reimbursement
- Opportunity to participate in volunteer initiatives with partner charities such as the Big Umbrella
- Access to 3000+ learning resources and courses
- Career development opportunities across Asia Pacific, Europe and other office locations globally
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer service skillsmultitaskingprioritizationattention to detailshipping knowledgelogistics knowledgesupply chain knowledge
Soft Skills
written communicationverbal communicationproactive mindsetsolution-focused mindsetteam collaborationindependent work