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CMA CGM

IT Manager, Cluster Germany

CMA CGM

IT Manager responsible for stability of IT systems and leading support teams across 9 locations in Germany. Managing technology projects and collaborating with European IT management.

Posted 4/28/2026full-timeHamburg • 🇩🇪 GermanyMid-LevelSeniorWebsite

Tech Stack

Tools & technologies
ServiceNow

About the role

Key responsibilities & impact
  • Lead the local IT helpdesk and IT support team
  • Ensure stable IT and network operations
  • Lead and deliver IT and technology projects
  • Manage ServiceNow / Global L1 helpdesk
  • Plan IT budget and handle procurement
  • Report to and closely align with management and the European IT Manager

Requirements

What you’ll need
  • Degree in IT, business administration, or a related field
  • Minimum 5 years of experience in IT support, including at least 2 years in a leadership role
  • Strong knowledge of Windows, server environments, Active Directory, O365, and ServiceNow
  • ITIL Foundation certification
  • Very good English skills (required)
  • German language skills are an advantage
  • Experience in project and stakeholder management
  • Willingness to travel

Benefits

Comp & perks
  • Permanent employment contract – we want you to feel comfortable with us in the long term
  • A varied range of tasks in a pleasant and supportive working environment
  • Supplementary company health insurance and a company pension scheme
  • Cashless meal allowance via Pluxee restaurant vouchers
  • Flexible working time model with time tracking
  • Extensive training and development opportunities of your choice via our e‑learning platform
  • Employer subsidy for public transportation (HVV ProfiTicket)
  • Bike leasing with CMA CGM & BusinessBike
  • Employee benefits and discounts with numerous partners (e.g. travel, events, household goods)
  • Hiring bonus as part of our employee referral program
  • Option for mobile working (one day per week)

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Hard Skills & Tools
IT supportWindowsserver environmentsActive DirectoryO365ServiceNowproject managementstakeholder management
Soft Skills
leadershipcommunicationorganizational skillsteam management
Certifications
ITIL Foundation