Global Project Management Specialist
CMA CGM
full-time
Posted on:
Location Type: Office
Location: Marseille • France
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About the role
- Collaborate with the Head of Customer Care Transformation to devise and refine knowledge management strategies.
- Work with all departments involved to build a comprehensive implementation plan.
- Drive a culture of ongoing enhancement and process optimization.
- Oversee planning, execution, and completion of projects.
- Implement and track KPIs and provide insights to senior management.
- Act as a connector between business stakeholders and IT/technical teams.
- Contribute to AI-driven and digital transformation initiatives.
- Support, coach, and develop team members through structured onboarding, training, and regular feedback.
Requirements
- Bachelor's degree in a related field; Master's preferred.
- Demonstrated leadership in customer care and simplification roles.
- Strong analytical, project management, and strategic planning skills.
- Proven experience in customer service and/or operational environments, ideally in shipping, logistics, transportation, or similar industries.
- Hands-on experience contributing to transformation programs, including process simplification, digitalization, or AI-enabled initiatives.
- Strong interpersonal and communication skills.
Benefits
- Health insurance
- Professional development
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementstrategic planningprocess optimizationknowledge managementKPI trackingdigital transformationAI-driven initiativestransformation programsprocess simplificationdigitalization
Soft Skills
leadershipanalytical skillsinterpersonal skillscommunication skillscoachingteam developmentcollaborationfeedback provisionproblem-solvingstakeholder engagement
Certifications
Bachelor's degreeMaster's degree