Training & Development Specialist, Bilingual
CMA CGM
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Build and maintain a standardized training curriculum aligned to Manhattan Active WMS/OMS capabilities and operational workflows
- Deliver hands-on training sessions for site operations and administrative staff using Manhattan IT System Stack
- Translate system and process documentation into practical, user-friendly instruction
- Provide on-site coaching and shoulder-to-shoulder support during go-live and ramp-up periods
- Guide users on day-to-day tasks such as receiving, picking, inventory management, and order fulfillment using the new systems
- Collaborate with Implementation Engineers and Process Super Users to develop and maintain work instructions, job aids, quick reference guides, and process documentation
- Capture real-time feedback from trainees to continuously improve training content and methods
- Serve as a first line of support for user questions and issues during and after go-live
- Support User Acceptance Testing (UAT) and validate training effectiveness through floor-level observation
- Capture feedback from each deployment to enhance training materials and improve future rollouts
- Maintain a library of updated training documents, including SOPs, work instructions, quick reference guides, and e-learning modules
Requirements
- High school diploma required; associate or bachelor’s degree preferred
- 3+ years of experience in warehouse operations, training, or systems support
- Experience with Manhattan Active WMS systems and logistics processes is highly desirable
- Strong interpersonal skills with the ability to train and support a variety of audiences
- Comfortable working in fast-paced, hands-on warehouse environments
- Clear communicator with the ability to simplify complex topics
- Proficient with Microsoft Office (especially PowerPoint and Excel); familiarity with learning tools a plus
- Willing and able to travel extensively to deployment sites across North America
- Strong preference for bilingual candidate able to conduct training in Spanish and English
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) with company match
- Paid time off and holidays
- Opportunities to grow within a global logistics leader
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Manhattan Active WMSwarehouse operationstrainingsystems supportUser Acceptance Testing (UAT)inventory managementorder fulfillmentlogistics processese-learning modulesSOPs
Soft Skills
interpersonal skillsclear communicationability to trainsupport diverse audiencessimplifying complex topicscoachingreal-time feedback capturecollaborationadaptabilityproblem-solving
Certifications
high school diplomaassociate degreebachelor’s degree