Support Customer Success Managers with daily account management activities
Assist in tracking and reporting key performance indicators (KPIs), service levels, and issue resolution times
Analyze customer data to identify trends, risks, and opportunities for improvement
Participate in internal and external customer meetings; assist in preparing reports and presentations
Coordinate with Operations, Transportation, and Warehouse teams to resolve service-related issues
Assist with customer onboarding documentation and process mapping
Support continuous improvement initiatives to enhance customer satisfaction
Maintain accurate records in CRM and internal systems
Contribute to special projects related to service optimization and account growth

Requirements

Currently or has obtained a Bachelor’s degree in Supply Chain, Business Administration, Logistics, Operations, Marketing, or related field
Strong analytical and problem-solving skills
Proficiency in Microsoft Excel and PowerPoint
Excellent written and verbal communication skills
Detail-oriented with strong organizational skills
Previous internship or customer-facing experience (Preferred)
Familiarity with supply chain concepts or ERP systems (Preferred)
Experience working with data analysis or reporting tools (Preferred)

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysisreportingprocess mappingKPI trackingcustomer onboarding

Soft Skills

analytical skillsproblem-solving skillswritten communicationverbal communicationorganizational skillsdetail-oriented

Certifications

Bachelor’s degree