CMA CGM

Customer Success Supervisor

CMA CGM

full-time

Posted on:

Location Type: Office

Location: Plainfield • United States

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Salary

💰 $85,000 - $90,000 per year

About the role

  • Support the delivery of strong customer outcomes and commercial performance within the Contract Logistics business
  • Oversee day-to-day execution across a portfolio of accounts and provide frontline leadership to Customer Success team members
  • Support assigned customer accounts by ensuring consistent execution of customer success activities, service delivery alignment, and issue resolution
  • Maintain regular contact with customer stakeholders to understand operational needs, service performance, and evolving requirements
  • Monitor basic account performance metrics including service levels, volumes, and cost drivers
  • Provide day-to-day supervision, guidance, and coaching to Customer Success team members
  • Work closely with Operations, Solutions Design, and Commercial teams to support customer needs

Requirements

  • Bachelor’s degree in Business, Supply Chain, Logistics, or a related field (or equivalent experience)
  • 3–5 years of experience in customer success, account management, logistics operations, or a related commercial support role
  • Experience managing customer interactions in a B2B or contract logistics environment preferred
  • Strong customer service mindset with an understanding of commercial and operational drivers
  • Ability to identify issues, recommend solutions, and execute with consistency and follow-through
  • Effective communicator with strong relationship-building skills
  • Detail-oriented, organized, and comfortable managing multiple priorities
  • Collaborative team player with emerging leadership capabilities.
Benefits
  • Competitive Paid Time Off
  • 401(k)
  • Health insurance
  • Employee benefits platform offering discounts on gym memberships and retail brands
  • Pet insurance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementlogistics operationsservice deliveryissue resolutionperformance metricsB2B environmentcommercial support
Soft Skills
customer service mindsetproblem-solvingeffective communicationrelationship-buildingdetail-orientedorganizational skillscollaborativeleadership capabilities
Certifications
Bachelor’s degree in BusinessBachelor’s degree in Supply ChainBachelor’s degree in Logistics