CMA CGM

Global IT DevOps, Service Architecture Professional

CMA CGM

full-time

Posted on:

Location Type: Office

Location: Ciudad de Mexico • Mexico

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Tech Stack

LinuxOracleSQLUnix

About the role

  • Provide application production support by monitoring systems, troubleshooting incidents, and resolving service requests according to defined SLAs.
  • Support day-to-day Run & Maintain (R&M) activities for one or more business or technical applications.
  • Apply standard IT methods, tools, and CEVA best practices to analyze issues and determine root causes.
  • Ensure continuity of business processes supported by assigned applications and services.
  • Work with business users and internal IT teams to understand requirements, diagnose issues, and deliver effective solutions.
  • Assist in project and change-related activities, including application enhancements, configuration updates, and deployments.
  • Participate in testing, installation, tuning, and documentation of application changes.
  • Maintain accurate and up-to-date documentation for applications, interfaces, and operational procedures.
  • Support EDI and B2B integrations, including monitoring data flows and resolving transmission or mapping issues.
  • Follow compliance, security, and regulatory requirements; participate in internal and external audits when required.
  • Participate in on-call support rotations and accommodate flexible schedules to support globally deployed applications.
  • Communicate clearly and professionally with stakeholders, translating technical concepts into business-friendly language.
  • Escalate complex or unresolved issues following established support processes.

Requirements

  • Bachelor’s degree in information technology, Computer Science, Business, or related field (or equivalent experience).
  • 1–3 years of IT experience, preferably in application or production support roles.
  • Basic to intermediate knowledge of Enterprise Application Integration (EAI) and B2B / EDI processes.
  • Familiarity with EDI standards such as X12 and/or EDIFACT.
  • Understanding of technologies such as XML, SaaS platforms, and EMS.
  • Basic Unix/Linux knowledge and scripting fundamentals.
  • Working knowledge of SQL (Oracle, DB2, or SQL Server).
  • Experience with business communication protocols such as AS2, FTPS/SFTP, OFTP, or similar.
  • Fluent in English (written and spoken).
Benefits
  • Dynamic work environment fostering personal growth, innovation, and continuous improvement.
  • Opportunities for continuous learning and development.
  • Diverse and supportive global team.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
application production supporttroubleshootingEnterprise Application Integration (EAI)B2BEDIXMLSQLUnixLinuxscripting
Soft Skills
communicationproblem-solvingcollaborationdocumentationstakeholder engagementflexibilityanalytical thinkingcustomer serviceattention to detailtime management