CMA CGM

Customer Success Professional

CMA CGM

full-time

Posted on:

Location Type: Office

Location: Whitsett • North Carolina • United States

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About the role

  • Independently manages day-to-day customer success activities for assigned Contract Logistics accounts
  • Builds strong working relationships with customer stakeholders to understand operational needs and service expectations
  • Supports contract renewals, service expansions, and upsell opportunities through customer insights and operational data
  • Identifies potential retention risks or service gaps and proactively escalates recommendations to the Supervisor
  • Monitors service performance, volumes, and basic cost drivers for assigned accounts
  • Analyzes trends and performance issues and recommends corrective actions
  • Ensures accurate billing inputs and coordination with Finance and Operations
  • Coordinates closely with Operations, Solutions Design, and Finance to ensure service alignment and customer satisfaction
  • Supports onboarding of new customers or services within existing accounts
  • Shares feedback and best practices to improve customer success execution

Requirements

  • Bachelor’s degree in Business, Supply Chain, Logistics, or a related field (or equivalent experience)
  • 3–5 years of experience in customer success, account management, logistics operations, or a related commercial support role
  • Experience managing customer interactions in a B2B or contract logistics environment preferred
  • Strong customer relationship and problem-solving skills
  • Ability to work independently and manage multiple accounts or priorities
  • Solid understanding of service performance metrics and operational drivers
  • Professional communication skills with both customers and internal stakeholders
Benefits
  • Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account)
  • Prescription coverage
  • Dental and vision coverage
  • Company paid life insurance
  • Accident insurance
  • Short- and long-term disability coverage
  • Employee assistance plan
  • Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan
  • 401(k) with company match
  • Flexible Paid Time Off programs including company paid holidays
  • Tuition reimbursement program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer successaccount managementlogistics operationsservice performance metricsoperational data analysisbilling coordination
Soft skills
customer relationship skillsproblem-solving skillsindependent workmulti-account managementprofessional communication
Certifications
Bachelor’s degree in BusinessBachelor’s degree in Supply ChainBachelor’s degree in Logistics