Customer Success Professional II
CMA CGM
full-time
Posted on:
Location Type: Office
Location: Charlotte • North Carolina • United States
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Salary
💰 $72,480 - $90,600 per year
About the role
- Independently manages day-to-day customer success activities for assigned Contract Logistics accounts
- Build strong working relationships with customer stakeholders to understand operational needs and service expectations
- Participate actively in customer meetings, performance reviews, and issue resolution discussions
- Support contract renewals, service expansions, and upsell opportunities through customer insights and operational data
- Identify potential retention risks or service gaps and proactively escalate recommendations to the Supervisor
- Monitor service performance, volumes, and basic cost drivers for assigned accounts
- Analyze trends and performance issues and recommend corrective actions
- Ensure accurate billing inputs and coordination with Finance and Operations
- Coordinate closely with Operations, Solutions Design, and Finance to ensure service alignment and customer satisfaction
- Share feedback and best practices to improve customer success execution
Requirements
- Bachelor’s degree in Business, Supply Chain, Logistics, or related field (or equivalent experience)
- 3–5 years of experience in customer success, account management, logistics operations, or a related commercial support role
- Experience managing customer interactions in a B2B or contract logistics environment preferred
- Strong customer relationship and problem-solving skills
- Ability to work independently and manage multiple accounts or priorities
- Solid understanding of service performance metrics and operational drivers
- Professional communication skills with both customers and internal stakeholders
Benefits
- Paid Time Off
- 401(k)
- Health insurance
- Employee benefits platform offering discounts on gym memberships, retail, travel, car and hospitality brands, including pet insurance
- Company paid life insurance
- Accident insurance
- Short- and long-term disability coverage
- Employee assistance plan
- Tuition reimbursement program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successaccount managementlogistics operationsservice performance metricsoperational driversdata analysisbilling coordination
Soft skills
relationship buildingproblem-solvingindependencemultitaskingprofessional communication
Certifications
Bachelor’s degree in BusinessBachelor’s degree in Supply ChainBachelor’s degree in Logistics