Customer Success Professional
CMA CGM
full-time
Posted on:
Location Type: Office
Location: Durham • North Carolina • United States
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About the role
- Serve as a primary day-to-day contact for assigned customer accounts
- Build strong working relationships with customer stakeholders to understand operational needs and service expectations
- Participate actively in customer meetings, performance reviews, and issue resolution discussions
- Support contract renewals, service expansions, and upsell opportunities through customer insights and operational data
- Identify potential retention risks or service gaps and proactively escalate recommendations to the Supervisor
- Assist in preparing business cases, proposals, and renewal documentation
- Monitor service performance, volumes, and basic cost drivers for assigned accounts
- Analyze trends and performance issues and recommend corrective actions
- Ensure accurate billing inputs and coordination with Finance and Operations
- Coordinate closely with Operations, Solutions Design, and Finance to ensure service alignment and customer satisfaction
- Support onboarding of new customers or services within existing accounts
- Share feedback and best practices to improve customer success execution
Requirements
- Bachelor’s degree in Business, Supply Chain, Logistics, or a related field (or equivalent experience)
- 3–5 years of experience in customer success, account management, logistics operations, or a related commercial support role
- Experience managing customer interactions in a B2B or contract logistics environment preferred
- Strong customer relationship and problem-solving skills
- Ability to work independently and manage multiple accounts or priorities
- Solid understanding of service performance metrics and operational drivers
- Professional communication skills with both customers and internal stakeholders
Benefits
- Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account)
- Prescription, dental and vision coverage
- Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan
- Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan
- 401(k) with company match
- Flexible Paid Time Off programs including company paid holidays
- Tuition reimbursement program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
service performance metricsoperational driversbusiness case preparationproposal writingcontract renewalsservice expansionsupsellingdata analysisbilling coordination
Soft skills
customer relationship managementproblem-solvingindependent workmulti-account managementprofessional communicationstakeholder engagement
Certifications
Bachelor’s degree in BusinessBachelor’s degree in Supply ChainBachelor’s degree in Logistics