Global IT Service Operations and Support Administrator
CMA CGM
full-time
Posted on:
Location Type: Office
Location: Sao Paulo • 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
PythonServiceNowSQL
About the role
- Provide support for Matrix WMS (Blue Yonder) systems.
- Perform technical specifications for process improvements.
- Map and validate logistics processes.
- Conduct training sessions for resources and end-users.
- Collaborate with various CEVA teams and internal/external clients to gather requirements, provide data, and design solutions.
- Document complete solutions for delivery to the Global team.
- Follow all appropriate change control processes.
- Act as a subject matter expert for the IT department, providing next-level assistance/support for the application support team.
- Identify opportunities and make recommendations to improve resilience, reliability, and efficiency of products.
Requirements
- Bachelor’s Degree in Information Technology, Computer Science, or related field.
- Experience with WMS systems (preferably Blue Yonder).
- Strong SQL skills for data queries and troubleshooting.
- Basic programming logic and scripting knowledge (e.g., Python, PowerShell).
- EDI technologies (Electronic Data Interchange) understanding.
- Familiarity with ITIL processes (Incident, Problem, and Change Management).
- Knowledge of network fundamentals and system integrations.
- Experience with ticketing tools (e.g., ServiceNow).
- Ability to analyze and resolve system performance issues.
- English proficiency (written and spoken).
Benefits
- Health insurance
- 401(k) matching
- Flexible working hours
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
WMS systemsBlue YonderSQLPythonPowerShellEDI technologiesITIL processesnetwork fundamentalssystem integrationssystem performance analysis
Soft skills
collaborationtrainingdocumentationproblem-solvingcommunication
Certifications
Bachelor’s Degree in Information TechnologyBachelor’s Degree in Computer Science