Customer Service Administrator
CMA CGM
full-time
Posted on:
Location Type: Office
Location: Jandakot • 🇦🇺 Australia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Act as the main point of contact for customer enquiries, including inbound, outbound, inventory, product launches, and urgent requests
- Provide timely updates to customers regarding the status of their orders, deliveries, and any changes or issues
- Act as the key interface between customers, Key Account Manager and Operations to ensure SLA’s are achieved/met
- Communicate customer requirements clearly to internal warehouse operations, ensuring prompt and accurate action
- Process work orders for customers in our warehouse management systems (WMS)
- Input production requests, such as kitting and de-kitting, into WMS with accuracy and within specified timeframes
- Generate daily, weekly, and ad-hoc reports from WMS into Excel, tracking key metrics such as inbound, outbound, and returns
- Track and report on contractual KPIs, ensuring SLAs are met and identifying any areas for improvement
- Provide monthly data and reports to the billing team to ensure customer invoicing is accurate
- Coordinate and expedite priority inbound and outbound shipments, particularly for product launches and urgent needs
- Attend weekly customer meetings, representing Service Delivery team in discussions on service levels, performance, and upcoming needs
Requirements
- Experience in a service delivery or coordinator role within logistics / supply chain
- Experience generating reports and managing data accurately
- Proficiency in Excel, including data reporting and analysis
- Strong understanding of warehouse operations and order management
- Strong communication and stakeholder management skills
- Ability to resolve issues efficiently and proactively
Benefits
- Prioritise your health and wellbeing through the CEVAwell program
- Employee Assistance Program
- Volunteer Time Off
- Life & Total Permanent Disability Insurance
- Flexible, hybrid, and remote work options
- Additional paid parental leave for primary carers
- Unlock your potential through secondment and internal mobility opportunities
- Study assistance
- Leadership and mentoring programs
- CMA CGM Learning Academy
- Early career pathways
- Exclusive offers and discounts from our partners
- Novated leasing
- Annual safety workwear reimbursement
- Employee referral incentives
- Service recognition
- Short-term incentive plans
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
warehouse management systemsdata reportingdata analysisorder managementinventory managementreport generationkittingde-kittingcontractual KPIsSLA management
Soft skills
communicationstakeholder managementproblem-solvingproactive approachcustomer servicecoordinationtime managementattention to detailteam collaborationperformance tracking