System Operations Analyst
CMA CGM
full-time
Posted on:
Location Type: Office
Location: Tallapoosa • 🇺🇸 United States
Visit company websiteSalary
💰 $80,000 per year
Job Level
Junior
About the role
- Serve as the primary, on-site IT point of contact with groups, such as internal/external customer, sales, quality, and other teams as appropriate.
- Coverage may include 24x7 support of the operation.
- Assist with the analysis, definition and documentation of detailed specifications for new & existing applications in compliance with CEVA IT ISO methodologies.
- Assist with system maintenance, configurations, and installation of various hardware technologies & software products.
- Operate & maintain CEVA computer systems, including but not limited to PCs, printers, RF equipment, data collection devices, etc.
- Maintain IT training materials and work instructions.
- Train appropriate team(s), as required.
- Maintain prioritized IT task list and coordinate with CEVA Corporate office to ensure task resolution occurs.
- Effectively identify and escalate IT issues as appropriate.
- Serve as SME (Subject Matter Expert) for CEVA application(s).
- Pro-actively & continuously seek to improve the highest level of service from the application(s).
- Log all appropriate IT problems in the CEVA Help Desk system for tracking and analytical purposes.
- Perform other duties, which may include operational assignments, as required.
Requirements
- Bachelor’s degree preferred
- Computer Operations experience is a plus
- 1+ years experience with Logistics applications (ex. Transportation, Warehousing, Cross dock, sequencing, etc.)
- Knowledge of MS Project, Work, Excel, Visio, etc.
- Demonstrate successful problem solving skills
- Ability to successfully multi-task and establish appropriate priorities
- Ability to effectively participate as a team player
- Excellent follow-up skills
- Positive & professional attitude in stressful environments
- Self-motivated
- Possess excellent verbal and written communication skills.
Benefits
- Competitive Paid Time Off
- 401(k)
- Health insurance
- Discounts on gym memberships
- Employee benefits platform with retail, travel, car, and hospitality discounts
- Pet insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
system maintenancehardware installationsoftware installationapplication analysisspecification documentationproblem solvingtask prioritizationIT support
Soft skills
team playermulti-taskingfollow-uppositive attitudeprofessionalismself-motivationverbal communicationwritten communication
Certifications
Bachelor's degree