Business Process Excellence Admin
CMA CGM
full-time
Posted on:
Location Type: Office
Location: Durham • North Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $82,100 per year
Job Level
Mid-LevelSenior
About the role
- Serve as the operational subject matter expert during site deployments of Manhattan and Associates WMS and OMS systems
- Coordinate testing, define user workflows, assist with system configuration, and play a key role in both go-live support and post-implementation stabilization
- Act as a liaison between warehouse operations, implementation engineers, and IT teams
- Coordinate QA and UAT for site deployments
- Support testing teams with test scripts, defect management, and execution tracking
- Collaborate with Implementation Engineers and Trainers to develop process-specific work instructions and SOPs
- Provide hands-on training and system walk-throughs to site teams
- Partner with local operations teams to ensure alignment between system functionality and business processes
- Identify improvement opportunities and lessons learned from each deployment
Requirements
- Bachelor’s degree preferred; equivalent experience in warehouse operations or logistics will be considered
- 3–5 years of experience in warehouse operations, logistics systems, or deployment roles
- Hands-on experience with Manhattan (Manhattan Active preferred) WMS and/or OMS systems strongly preferred
- Prior involvement in software testing, training, or site deployment efforts is a plus
Benefits
- Competitive Paid Time Off
- 401(k)
- Health insurance
- Employee benefits platform with discounts on gym memberships and retail brands
- Company paid life insurance
- Accident insurance
- Short- and long-term disability coverage
- Employee assistance plan
- Voluntary benefits including additional life insurance and critical illness coverage
- Tuition reimbursement program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
WMSOMSsoftware testingdefect managementuser workflowssystem configurationQAUATprocess-specific work instructionsSOPs
Soft skills
liaisoncollaborationtrainingcommunicationproblem-solvingorganizational skillsattention to detailadaptabilitystakeholder managementteamwork