Ocean Import, Customer Service Specialist
CMA CGM
full-time
Posted on:
Location Type: Office
Location: Des Plaines • Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $24 - $25 per hour
Job Level
Junior
About the role
- Facilitation of customer shipping requests and coordinating it throughout the CEVA organization under the Ocean Freight Team
- Responsible for documentation and preparation of documents, or document receipt
- Timely coordination and correctly process shipments
- Accountable for customer and operational inquiries as well as optimizing the shipment process through policies, programs, and practices
- Secure necessary documentation when incomplete information is provided
- Upload and create tracking files
- Process documents through the appropriate system in a timely manner to ensure compliance with deadlines
- Follow-up with carriers, manage pre-alerts daily, and maintain record of all communications
- Ensure invoicing for services are completed accurately and within the timeframe consistent with the account and company policy
Requirements
- Minimum High School Diploma or GED
- Minimum 1 to 3 years ocean freight related experience
- Understand units of measure, U.S. currency conversion, weights and volume and distance measurements
- PC literate
- Basic proficiency in Microsoft Office, internet, web-based and job specific software applications
- Accurate typing skills and/or data entry skills
- Capable of communicating and interacting effectively with multi-functional and diverse backgrounds
- Responds promptly and professionally to customer needs
- Identifies and resolves problems in a timely manner
- Ability to read, comprehend and write basic correspondence
- Ability to gather and analyze documents skillfully
Benefits
- Competitive Paid Time Off
- 401(k)
- Health insurance
- Employee benefits platform offering discounts on gym memberships and various brands, including pet insurance.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ocean freight experiencedocumentation preparationshipment processingdata entry skillsunits of measureU.S. currency conversionweights and volume measurementsdistance measurementsaccurate typing skillsproblem identification and resolution
Soft skills
effective communicationcustomer servicetimely responseprofessional interactionmulti-functional collaborationanalytical skillsorganizational skillsattention to detailadaptabilityteamwork
Certifications
High School DiplomaGED