Customer Success Manager
CMA CGM
full-time
Posted on:
Location Type: Office
Location: Durham • North Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $100,600 per year
Job Level
Mid-LevelSenior
Tech Stack
ERP
About the role
- Develops and manages assigned accounts with portfolio growth and profitability
- Provides solutions and better service for clients
- Compiles and analyzes data into meaningful reports and presentations
- Responsible for developing and managing business plans, proposals, contracts, and SLA tracking
- Engages on new business opportunities and manages execution of contracts
- Coordinates the involvement of company personnel to meet account objectives
Requirements
- Bachelor degree (or equivalent work experience) required
- Five years prior experience at Ceva in Sales or Operations departments or 8+ years external account-project management/industry experience
- Intermediate skills in Microsoft Word, Excel, PowerPoint, Visio, and Outlook
- Ability to learn and understand WMS, ERP, and data collection tools
- Strong communication skills in written and verbal formats
- Strong interpersonal skills and ability to work in a team-oriented environment
Benefits
- Competitive Paid Time Off
- 401(k)
- Health insurance
- Employee benefits platform offering discounts on gym memberships and various brands
- Company paid life insurance, accident insurance, short- and long-term disability coverage, and employee assistance plan
- Flexible Paid Time Off programs including company paid holidays
- Tuition reimbursement program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisbusiness plan developmentcontract managementSLA trackingaccount managementportfolio growthprofitability management
Soft skills
communication skillsinterpersonal skillsteamworkpresentation skills
Certifications
Bachelor degree