Supply Chain Operations Specialist IV
CMA CGM
full-time
Posted on:
Location Type: Office
Location: Millington • Tennessee • 🇺🇸 United States
Visit company websiteSalary
💰 $21 - $26 per hour
Job Level
Mid-LevelSenior
About the role
- Serves as a lead to staff and provides specialized or complex support to areas of the supply chain
- Works with supervisors to ensure staff are trained and oversees operations for accuracy
- Prioritizes and assigns work and provides work direction
- Assists with overseeing processing of services and customer service commitments
- Identifies and completes services or assists others that require specialized or expedited handling
- Addresses sensitive, escalated internal or external customer questions and concerns
- Tracks orders and shipments and assists with tracing as needed
- Runs, analyzes, and summarizes more complex operational reports
- Prepares information required for quotes or address potential services
- Communicates with internal and external customers, carriers, and providers
- Ensures compliance with company policies and procedures and a safe and effective work environment
- Develops critical relationships with internal and external customers
- Performs other duties as assigned
Requirements
- Minimum High School Graduate or GED
- Five years of specialized logistics or related operations support experience
- Ability to serve as a lead to staff, which includes prioritizing and assigning work
- Capable of assisting supervisors to ensure efficient and accurate operations
- Develops relationships with key customers and internal operations
- Able to provide communication required to ensure transparent and efficient operations
- Ability to address and resolve expedited handling or service needs
- Specialized knowledge of operational and support principles and practices in related supply chain environments
- Ability to identify and resolve potential operational delays
- Capable of applying and following policies and procedures and assisting others to do the same
- Leverages databases and systems to review and verify logistics and transportation information
- Ability to track and trace complex and sensitive shipments or product
- Capable of preparing complex quotes and service details
- Intermediate proficiency in Microsoft Office, Internet, web-based and job specific software applications
- Must be able to read, write and speak English fluently.
Benefits
- Competitive Paid Time Off
- 401(k)
- Health insurance
- Employee benefits platform offering discounts on gym memberships and retail, travel, car, and hospitality brands
- Pet insurance
- Company paid life insurance
- Accident insurance
- Short- and long-term disability coverage
- Employee assistance plan
- Voluntary benefits including additional life insurance and AD&D coverage
- Tuition reimbursement program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
logisticsoperations supportorder trackingshipment tracingreport analysisquote preparationsupply chain principlesoperational support practicesproblem resolutionpolicy compliance
Soft skills
leadershipcommunicationrelationship developmentprioritizationwork directioncustomer serviceconflict resolutionteam collaborationorganizational skillsattention to detail
Certifications
High School GraduateGED