Customer Success Manager

• Provide visionary leadership for the Contract Logistics Customer Success organization within a designated industry or region
• Serve as the executive owner for designated accounts, accountable for retention, renewal, and expansion of revenue, contract value, and service scope
• Lead and execute proactive account growth strategies, uncover and advance expansion opportunities, and close incremental business that fuels revenue growth, deepens customer engagement, and solidifies long-term relationships
• Partner with internal stakeholders to create and execute aggressive growth plans, including new service launches, cross-selling, and regional/global account expansion
• Ensure operational execution meets or exceeds SLAs, cost objectives, and continuous improvement targets

Director of Customer Success – Luxury & Beauty Brands

Customer Success Director