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Junior Client Operations Executive
Clyde & CoOperational support role providing administrative assistance to the Global Insurance Programme at Clyde & Co. Collaborating across teams on client service delivery and operational processes.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client data management and insurance litigation processes, ensuring compliance with service requirements and delivering accurate reporting. Strong organizational and communication skills facilitate effective collaboration and continuous improvement initiatives.
Highest-signal resume keywords
Client Data ManagementInsurance Litigation ProcessesSLA and KPI AnalysisMS Office ProficiencyOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data ManagementClient ReportingProcess ImprovementCompliance MonitoringBilling and E-BillingPerformance ReportingAudit AnalysisAttention to DetailDeadline ManagementDocumentation Maintenance
Soft Skills
Communication SkillsCollaborative WorkingRelationship BuildingProactive Problem SolvingTime Management
Tools & Technologies
MS OfficeExcel
Industry Keywords
Insurance Claims LitigationClient GovernanceService Level AgreementKey Performance IndicatorOperational Support
About the role
Key responsibilities & impact- Provide operational and administrative support to the Global Insurance Programme
- Assist with client reporting, data management, service monitoring, and administrative processes
- Help with the preparation, validation, and submission of client and internal reporting across multiple client accounts
- Support the management and maintenance of client data, ensuring information is accurate, complete, and aligned to reporting requirements
- Liaise with fee earners and other stakeholders to resolve data queries
- Assist in identifying data quality issues and opportunities for process improvement
- Support the delivery of client contractual requirements, including SLA and KPI monitoring
- Assist in monitoring compliance with client service requirements and escalating issues where appropriate
- Support operational processes associated with billing and e-billing
- Maintain and organise client contractual documentation and records
- Assist with the preparation of management information, performance reports, and materials for client governance meetings
- Support investigations into client service performance
- Attend internal client meetings, documenting actions and supporting their timely completion
- Contribute to the delivery of continuous improvement initiatives across the Client Operations function
- Assist with the development and maintenance of training and process documentation
- Build positive working relationships with colleagues and stakeholders
- Support effective communication with stakeholders through meeting coordination, updates, and action tracking
- Respond to queries in a professional and timely manner
Requirements
What you’ll need- Experience of client data and its relevance to the insurance litigation process
- Demonstrates attention to detail with a high level of accuracy
- Excellent knowledge of insurance litigation processes
- Experience within an insurance claims litigation environment
- Knowledge and understanding of working with audit, SLA and KPI analysis
- Excellent knowledge of MS Office, particularly excel
- Proven experience of collaborative working and an ability to forge relationships with key individuals across all of the different practice areas
- Strong organisational skills and the ability to handle multiple priorities within tight timescales
- Able to work to very tight deadlines under pressure and to assimilate information quickly
- Excellent verbal and written communication skills
- Confident and proactive possessing the competence to deliver procedures and conduct reporting autonomously
Benefits
Comp & perks- Professional development opportunities for our people
- Comprehensive range of contentious and non-contentious legal services