Practice Assistant

Clyde & Co

Practice Assistant responsible for high-quality workflow management and admin support for Partners at Clyde & Co. Building client relationships and ensuring smooth running of the Construction PI practice.

Posted 7/17/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates advanced proficiency in document management and case management systems, alongside strong organisational and workflow management capabilities. Excels in client relationship building, providing high-quality administrative support, and managing competing priorities in a professional services environment.

Highest-signal resume keywords

Document Management SystemsClient Relationship ManagementOrganisational SkillsMicrosoft Office SuiteProfessional Services Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Document ProductionCase Management SystemsWorkflow ManagementFormatting SkillsSpreadsheetsReportsClient BriefingsTender SubmissionsDigital Dictation SystemsCRM Systems

Soft Skills

Communication SkillsInterpersonal SkillsAttention to DetailProblem-SolvingCustomer Service Focus

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointInteraction

Industry Keywords

Legal EnvironmentProfessional ServicesBusiness DevelopmentClient ProtocolsConfidential Information

About the role

Key responsibilities & impact

As the primary point of contact for Partners and the completion of their work, the Practice Assistant is responsible for providing high-quality workflow management, administrative support and organisational assistance.
Build and maintain strong relationships with clients, becoming familiar with key contacts, matters and working practices.
Respond to routine client queries in a professional and timely manner, escalating where appropriate.
Manage the production of documents and review work completed by the Document Production team or speech recognition systems, ensuring accuracy and correct formatting before submission to fee earners.
Handle client-related telephone calls and correspondence, ensuring all enquiries and messages are actioned promptly.
Liaise with the Client & Marketing team to support business development activities, including tender meetings, directory submissions, client training events and presentations.
Maintain and update client, contact and business development information within Interaction and other relevant systems.
Ensure compliance with client-specific protocols and processes, providing guidance and support to colleagues where required.
Manage file opening and closing procedures in accordance with firm policies and regulatory requirements.
Maintain accurate filing systems, records and engagement documentation.
Monitor key client and matter deadlines, ensuring compliance obligations are met.
Support fee earners with business development initiatives, including pitches, presentations, tenders and client meetings.
Work with Business Development teams to ensure CRM information remains accurate and current.
Assist in organising internal and external events, seminars, conferences and client networking activities.
Manage complex diaries, coordinating meetings, travel arrangements, accommodation, agendas and itineraries.
Produce and maintain spreadsheets, reports and management information as required.
Act as a first point of contact for the team, providing a responsive and professional service.
Assist with tender submissions by coordinating information and tracking outstanding actions.
Arrange the preparation and distribution of newsletters, client briefings and marketing materials.
Coordinate courier services, printing, photocopying and general correspondence.
Process work received through digital dictation systems.
Maintain LinkedIn profiles and support business development activity where appropriate.
Manage team inboxes and website-generated enquiries.
Maintain records of CVs, precedent documents and previous tender submissions.

Requirements

What you’ll need

Previous experience within a legal or professional services environment.
Advanced knowledge of document management and case management systems.
Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
Proven experience of managing high-level client-facing responsibilities and competing priorities.
Strong organisational and time management skills with the ability to work under pressure.
Ability to identify, investigate and resolve issues effectively.
Highly organised with exceptional attention to detail and accuracy.
Takes ownership of work and is accountable for quality and delivery.
Collaborative team player with a proactive and flexible approach.
Positive, adaptable and solution-focused mindset.
Ability to handle confidential information with discretion and professionalism.
Strong customer service focus and commitment to delivering excellent support.
Advanced proficiency in Microsoft Office, including Word, Excel, Outlook and PowerPoint.
Experience working with document management, CRM and case management systems.
Excellent organisational and workflow management capabilities.
Ability to anticipate needs and provide proactive support to senior stakeholders.
Strong document production and formatting skills, producing high-quality client-facing communications and presentations.
Experience supporting Partners and fee earners within a busy professional services or legal environment.

Benefits

Comp & perks

Professional development opportunities
Flexible working hours